Guest Service Representative
4 days ago
At Platinum Companies, we are seeking a highly skilled and professional Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide warm and welcoming greetings to all guests, ensuring a positive first impression of our hotel.
- Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
- Handle guest requests and concerns in a professional and courteous manner.
- Process payments and handle cash handling duties with accuracy and attention to detail.
- Assist with room reservations, changes, and cancellations, ensuring seamless guest experiences.
- Stay up-to-date with hotel information, including room categories, rates, packages, and promotions.
- Work collaboratively with other departments to ensure exceptional guest service.
- Maintain a clean and organized front desk area, adhering to company standards.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities.
- Proficiency in English, with bi-lingual skills a plus.
- Professional appearance and grooming, adhering to company standards.
- Ability to work a flexible schedule, including weekends and holidays.
- Physical stamina to stand for long periods, move around the hotel, and lift up to 25 pounds.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for exceptional performance.
Apply now to join our team and become a part of the Platinum Companies family
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