Guest Service Representative

4 days ago


Midland, Texas, United States Platinum Companies Full time
Job Title: Guest Service Representative

At Platinum Companies, we are seeking a highly skilled and professional Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming greetings to all guests, ensuring a positive first impression of our hotel.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Handle guest requests and concerns in a professional and courteous manner.
  • Process payments and handle cash handling duties with accuracy and attention to detail.
  • Assist with room reservations, changes, and cancellations, ensuring seamless guest experiences.
  • Stay up-to-date with hotel information, including room categories, rates, packages, and promotions.
  • Work collaboratively with other departments to ensure exceptional guest service.
  • Maintain a clean and organized front desk area, adhering to company standards.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Proficiency in English, with bi-lingual skills a plus.
  • Professional appearance and grooming, adhering to company standards.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Physical stamina to stand for long periods, move around the hotel, and lift up to 25 pounds.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for exceptional performance.

Apply now to join our team and become a part of the Platinum Companies family



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