Sales and Customer Service Representative

2 weeks ago


Midland, Texas, United States Massage Envy Full time
Unlock Your Potential at Massage Envy

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and promoting our wellness programs.

About the Role

As a Sales and Customer Service Associate, you'll be responsible for:

  • Providing outstanding customer service and ensuring every guest feels valued and understood
  • Promoting the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Supporting clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Helping grow and retain a client base both in-person and through phone/email outreach
What We Offer

At Massage Envy, we're committed to supporting our team members' success and well-being. As a Sales and Customer Service Associate, you'll enjoy:

  • Competitive base pay plus bonuses and commissions
  • Employee referral bonus program
  • A flexible schedule for a better work/life balance
  • In-depth product and service training
  • 10% to 40% off all retail products
Requirements

To be successful in this role, you'll need:

  • A high school diploma (or equivalent) and over 18 years of age
  • Previous retail or sales experience
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests and other team members
  • Supporters of total body care with a general knowledge of massage and skin care services
  • Organized and detail-oriented

Nights and weekend shifts are mandatory. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we'd love to hear from you



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