Guest Services Coordinator
2 months ago
POSITION SUMMARY
Provide exceptional service to guests, addressing their needs related to registration, checkout, and financial transactions.
KEY RESPONSIBILITIES
Welcome and assist guests upon their arrival. Clearly communicate rates and availability to potential customers both in person and over the phone. Engage actively in the sales process to enhance park occupancy. Process guest registrations in the system, confirming reservations, contact details, and payment information. Handle payments for guest accounts during registration, on a monthly basis, and at checkout. Maintain a secure cash drawer and prepare daily deposits along with accurate financial reports. Provide guests with a comprehensive overview of the RV Park's policies and regulations. Distribute keys to Corporate RV for guests. Offer new arrivals a guided tour of the park's amenities. Support all guests with any maintenance inquiries or requests.
QUALIFICATION REQUIREMENTS
Education
A high school diploma or equivalent is mandatory.
Experience
A minimum of one to two years in a role involving public interaction.
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