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Administrative Support Specialist

2 months ago


Erie, Pennsylvania, United States Gannon University Full time

Position Overview

: The Student Development and Engagement/Residence Life Administrative Support Specialist is integral to the Student Development and Engagement Team, facilitating office functions and contributing to campus initiatives. This role requires meticulous attention to detail and a willingness to learn about administrative procedures, university housing regulations, and the specifics of residential facilities.

Core Responsibilities
  • Office Management: The Administrative Support Specialist will oversee daily office functions, including providing reception services to visitors, managing inquiries, and assisting office patrons. This position necessitates strong communication skills to relay information, resolve concerns, and address requests effectively.
  • Team Collaboration: The Administrative Support Specialist is expected to work harmoniously with other team members, contributing to the effective management of student housing transitions.
  • Event Coordination & Routine Duties: The Administrative Support Specialist will assist with special events and office activities, as well as perform assigned routine tasks. Responsibilities will include alternating roles at the reception desk, answering phone calls, and greeting visitors.
  • Mission Alignment: The Administrative Support Specialist must actively support and advocate for the University's inclusive mission, demonstrating a commitment to serving a diverse student body.

Performance Management

Supervisors will engage with the Administrative Support Specialist to review job expectations, set goals, and outline performance standards. Regular meetings will be scheduled to assess progress, performance, and skill enhancement, with ongoing feedback provided to address both positive and negative behaviors as necessary.


Confidentiality Requirements

The Administrative Support Specialist is expected to have a solid understanding of office and business etiquette, maintain strict confidentiality, and will be required to sign a confidentiality agreement.


Interaction with Others

The Administrative Support Specialist will engage with administrators, faculty, staff, parents, students, and guests both in person and via telephone. Additionally, the Administrative Support Specialist may interact with the public, responding to inquiries in a professional and courteous manner.


Required Qualifications
  • Must be limited to 20 hours per week (30 hours during breaks/summer) and possess a clean conduct record due to access to sensitive information.
  • Key expectations include the ability to accept supervision, handle constructive feedback, follow directions, work under pressure, and collaborate effectively as part of a team.
  • Strong critical thinking, initiative, public relations, and customer service skills are essential.
  • Proficiency in verbal and written communication, organization, basic mathematics, and data entry into records and spreadsheets is required.
  • Ability to navigate stairs regularly, including during emergencies.

The Administrative Support Specialist must adhere to the Gannon University Institutional Policy Manual and be knowledgeable about University policies. This role is secondary to academic responsibilities, and any additional commitments require supervisor approval.


Essential Job Functions
  • Housing Responsibilities: Assist with maintaining key logs, preparing key packets, and managing key-related tasks.
  • Main Office Duties: Monitor and respond to the Residence Life email accurately, gain knowledge of the StarRez Housing Software and Microsoft Office Suite, report maintenance or safety issues, attend staff meetings, and communicate with suite members regarding departmental needs.

Physical Demands

Must be able to function in a busy office environment while upholding the mission of the University. Some light lifting, up to 30 pounds, may be required.