Administrative Support Specialist

4 days ago


Erie, Pennsylvania, United States J. L. Nick & Associates, Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at J. L. Nick & Associates, Inc. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Administrative Support
    • Provide exceptional customer service to patients and visitors, ensuring a positive and welcoming experience.
    • Manage incoming phone calls, screen and distribute calls, take messages as necessary, and troubleshoot problems.
    • Verify patient demographics and insurance information, collect co-payments, and document accordingly.
    • Schedule appointments, maintain communication with clinical staff, and add patients with urgent medical concerns to the schedule.
    • Assist with in-clinic and external interpretation, if multilingual.
  • Safety and Compliance
    • Adhere to safety, infection control, patient confidentiality, and related policies and procedures.
  • Company Values
    • Ensure the six domains of healthcare quality are met during each patient visit: patient safety, effectiveness, patient-centered, timeliness, efficiency, and equity.
    • Treat all supervisors, co-workers, direct reports, patients, and other internal or external individuals with respect and dignity.
Requirements
  • A high school diploma or GED is required.
  • Proficient in computer processing and general office skills.
  • Ability and willingness to learn new tasks as required.
  • Experience in a healthcare setting is helpful but not required.
  • Must be able to work effectively within a multicultural workforce environment.
  • Must be able to speak and write in English. Additional language capabilities are a plus.
Work Environment

The office and clinical areas are well illuminated, climate controlled, indoor areas. Work involves some exposure to hazards typical to a medical office environment, including potential exposure to infectious diseases and blood borne pathogens, chemical exposures, fire, mechanical and electrical hazards. Protective clothing and equipment are provided and required to be worn in potential exposure situations.



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