Technical Support Specialist

3 days ago


Erie, Pennsylvania, United States Pomeroy Technologies Full time
Job Summary

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Pomeroy Technologies. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to staff members, resolving technical issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide technical support and assistance to staff members via phone, email, and in-person
  • Identify, research, and resolve technical problems in a timely and efficient manner
  • Manage and maintain desktop systems, applications, and office productivity appliances
  • Configure and troubleshoot Windows computer platforms in an active directory environment
  • Provide support for various applications, including Microsoft Office Suite and Web-based applications
  • Work with vendors to resolve technical issues and implement new systems
  • Develop and maintain desktop support procedures and documentation
Requirements
  • Associate's degree in computer science or related field
  • Microsoft certified systems engineer (MCSE) desirable
  • At least 1 year of experience in a help desk support role
  • Excellent verbal communication and writing skills
  • Good customer service skills and motivation
  • Ability to work well with various people from staff to high-level administrators
Working Conditions

The work environment is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.



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