Administrative Helpdesk Specialist

19 hours ago


Erie, Pennsylvania, United States MCPc Holdings, Inc. Full time
Job Summary

MCPC Holdings, Inc. is a global leader in endpoint management, dedicated to enhancing performance, security, and sustainability for our clients. We are seeking a highly skilled Administrative Helpdesk Specialist to join our team.

Key Responsibilities
  • Provide exceptional support to sourcing and suppliers through our Alpha Helpdesk
  • Manage vendor setup and change requests
  • Offer assistance with Supply Chain Connect (SCC) Support
  • Resolve payment issues and manage supplier data
  • Ensure timely delivery of services to meet Service Level Agreements (SLAs)
  • Train resources on processes and maintain excellent communication skills
  • Utilize Microsoft Office (Excel, Word, Access, PowerPoint, Outlook) to perform tasks efficiently
  • Deliver top-notch customer service
Requirements
  • Excellent verbal and written English communication skills
  • Proficiency in Microsoft Office and general purchasing system skills

This role requires a strong commitment to delivering exceptional support and services to our clients. If you are a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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