National Director of Risk Services and Operations

6 days ago


Tampa, Florida, United States Baldwin Risk Partners Full time
About the Role

The National Director of Risk Services for Baldwin Risk Partners plays a pivotal role in shaping, directing, and overseeing workflows, processes, and Service Level Agreements (SLAs) to achieve set objectives. This leadership position encompasses the supervision of regional Client Service Specialist leaders and claims advocate colleagues.

Key Responsibilities
  • Collaboration and Workflow Management: Collaborates closely with the Director of Client Experience, National Managing Director, National Director of Sales & National Operations Director to structure and manage workflows that promote business objectives, profitability, and retention in a cooperative environment.
  • Mentorship and Team Development: Provides effective mentorship, coaching, and guidance while contributing to the professional growth of regional team leaders.
  • Operational Oversight: Fulfills the roles and duties of CSS leaders as required.
  • Work Environment and Team Supervision: Promotes a positive work environment characterized by open communication and enhanced morale. Exercises day-to-day supervision, guidance, and accountability of team members.
  • Performance Management: Conducts annual performance assessments for team members and submits performance reviews to the Private Risk Management Business Segment Leader for bonus and compensation decisions.
Requirements and Qualifications
  • Licenses and Certifications: Holds all necessary State Department of Insurance licenses to offer consultation and financial risk transfer solutions in operating states.
  • Technical Insurance Knowledge: Possesses comprehensive technical insurance knowledge.
  • Leadership and Management: Proficient in managing personal performance and that of team members, adhering to predefined workflows and process.
  • Strategic Thinking and Communication: Capable of devising effective strategies and fostering motivation among team members to achieve the vision.
  • Organizational and Communication Skills: Possesses exceptional organizational, verbal, and written communication skills.
  • Software Proficiency: Proficient in the relevant software.
  • Cultural Alignment: Exemplifies the firm's core values and culture through professional behavior.
Working Conditions
  • Fast-Paced Environment: Fast-paced and multitasking environment.
  • Travel Requirements: Some travel is required.


  • Tampa, Florida, United States Baldwin Risk Partners Full time

    About the RoleThe National Director of Risk Services for Baldwin Risk Partners plays a pivotal role in shaping, directing, and overseeing workflows, processes, and Service Level Agreements (SLAs) to achieve set objectives. This leadership position encompasses the supervision of regional Client Service Specialist leaders and claims advocate colleagues.Key...


  • Tampa, Florida, United States Baldwin Risk Partners Full time

    The objective is to play a crucial role within the Commercial Lines division, collaborating with Advisors, Directors of Risk Management, Client Service Specialists, and other agency members to provide exceptional service to our commercial clientele. This role involves fostering professional relationships with clients, insurance providers, and agency staff to...


  • Tampa, Florida, United States Baldwin Risk Partners Full time

    The primary objective is to play a vital role within the Commercial Lines division, collaborating with Advisors, Directors of Risk Management, Client Service Specialists, and other agency personnel to ensure exceptional service delivery to our commercial clientele. This role involves fostering professional relationships with clients, insurance providers, and...


  • Tampa, Florida, United States Baldwin Risk Partners Full time

    The objective is to play a vital role within the Commercial Lines division, collaborating with Advisors, Directors of Risk Management, Client Service Specialists, and other team members to provide exceptional service to our commercial clientele. This position involves cultivating professional relationships with clients, insurance providers, and agency staff...


  • Tampa, Florida, United States MUFG Full time

    Are you ready to make a significant impact in the financial sector?Join Mitsubishi UFJ Financial Group (MUFG), a leading global financial institution with a commitment to excellence. With a workforce of 120,000 dedicated professionals worldwide, we strive to enhance the lives of our clients, communities, and stakeholders. Our core values emphasize long-term...


  • Tampa, Florida, United States Baldwin Risk Partners Full time

    Job Summary:The Baldwin Risk Partners is seeking a highly skilled and experienced Commercial Risk Consultant to join our team. As a Commercial Risk Consultant, you will be responsible for selling new accounts and renewing existing accounts in accordance with firm and individual goals.Key Responsibilities:Sales and Account Management: Sell new accounts and...


  • Tampa, Florida, United States MUFG Bank, Ltd. Full time

    About the RoleMUFG Bank, Ltd. is seeking an experienced Operational Risk Management Specialist to join our team. As an Operational Risk Manager, you will play a critical part in managing the Assessment function within the Operational Risk Management Department (ORMD) and oversee the processes associated with internal control programs/assessments.Key...


  • Tampa, Florida, United States Baldwin Risk Partners Full time

    About the RoleWe are seeking a highly skilled Risk Management Specialist to join our team at Baldwin Risk Partners. As a Risk Management Specialist, you will work closely with our advisors and line-of-business specialists to analyze client data, evaluate needs, and develop effective risk management solutions tailored to meet clients' financial goals.Key...


  • Tampa, Florida, United States Bank of America Full time

    Job Overview: At Bank of America, our mission is to enhance financial lives through meaningful connections. We prioritize Responsible Growth, which reflects our commitment to our clients, employees, communities, and shareholders every day. We strive to create an inclusive and diverse workplace, welcoming individuals from various backgrounds and experiences....


  • Tampa, Florida, United States Dtcc Full time

    Job OverviewAre you prepared to contribute to DTCC's mission?At DTCC, we are dedicated to driving innovation within the financial markets. We offer opportunities to engage in groundbreaking projects, collaborate with a supportive team, and receive investment in your professional growth. Our commitment to employee development ensures that you can make a...


  • Tampa, Florida, United States Baldwin Risk Partners Full time

    Job SummaryBaldwin Risk Partners is seeking a highly skilled Insurance Risk Manager to join our team. As an Insurance Risk Manager, you will be responsible for managing day-to-day activities of client accounts, including policy review, changes and updates, contract reviews, and financial statements related to the client's insurance.Key ResponsibilitiesManage...


  • Tampa, Florida, United States Baldwin Risk Partners Full time

    About the RoleBaldwin Risk Partners is seeking a highly skilled Commercial Risk Consultant to join our team. As a key member of our organization, you will be responsible for selling new accounts and renewing existing ones, while building and maintaining relationships with clients, prospects, and industry partners.Key ResponsibilitiesSales and Account...


  • Tampa, Florida, United States Bank of America Full time

    About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Our company is built on the principles of Responsible Growth, which drives our daily operations and decision-making processes.We strive to be a great place to work for our teammates around the world, fostering a diverse and...


  • Tampa, Florida, United States MUFG Bank, Ltd. Full time

    Are you ready to make a significant impact in a global financial institution? Join Mitsubishi UFJ Financial Group (MUFG), one of the world's largest financial organizations, with a dedicated team of 120,000 professionals committed to serving clients and communities worldwide. We emphasize our core values of building enduring relationships, contributing to...


  • Tampa, Florida, United States Citigroup Inc Full time

    Position Overview:The Operational Risk Analyst is an emerging professional role that operates with a degree of autonomy in addressing various challenges. This role requires a blend of specialized knowledge and a comprehensive understanding of industry standards and practices.Possessing a solid grasp of how the team collaborates with other departments to...


  • Tampa, Florida, United States Citigroup Inc Full time

    Job SummaryCitigroup Inc. is seeking a highly skilled Operational Risk Management Specialist to join our team. As a key member of our Global HR Operational Risk organization, you will be responsible for executing HR's Operational Risk related activities, including Risk Identification, Operational Risk Events, Loss Capture and CCAR Reserve, Lessons Learned,...


  • Tampa, Florida, United States Baldwin Risk Partners Full time

    Job Summary: We are seeking a highly skilled Relationship Manager to join our team at Baldwin Risk Partners. As a key member of our team, you will be responsible for providing world-class client service, technical expertise, and proactive risk management to our clients.Key Responsibilities:Client Service: Provide exceptional day-to-day client service by...


  • Tampa, Florida, United States Bank of America Full time

    About the RoleWe are seeking a highly skilled Contact Center Team Manager to lead our National Service & Solutions team. As a key member of our Global Operations team, you will be responsible for executing the Line of Business (LOB) strategy and managing a team of 15-25 call center associates.Key ResponsibilitiesMaintain a full understanding of team and...


  • Tampa, Florida, United States Baldwin Risk Partners Full time

    Job SummaryWe are seeking a highly skilled Commercial Risk Manager to join our team at Baldwin Risk Partners. As a key member of our Commercial Lines team, you will be responsible for delivering exceptional service to our commercial clients and developing strong relationships with insurance companies and agency personnel.Key ResponsibilitiesClient...


  • Tampa, Florida, United States Baldwin Risk Partners Full time

    The Client Engagement Coordinator acts as a key resource for clients, delivering prompt, efficient, and high-quality service. Key Responsibilities: Engage with clients regarding their insurance policies, meticulously documenting all communications in the client management system and addressing any concerns raised by the client.Process and document policy...