Operational Risk Control Manager

2 weeks ago

Tampa, Florida, United States Bank of America Full time
Job Overview:

At Bank of America, our mission is to enhance financial lives through meaningful connections. We prioritize Responsible Growth, which reflects our commitment to our clients, employees, communities, and shareholders every day.

We strive to create an inclusive and diverse workplace, welcoming individuals from various backgrounds and experiences. Our investment in our employees and their families includes competitive benefits aimed at supporting their overall well-being—physically, emotionally, and financially.

We believe in the power of collaboration while also providing flexibility tailored to different roles within our organization.

Joining Bank of America means embarking on a rewarding career filled with opportunities for personal and professional growth, along with the chance to make a significant impact.

Role Responsibilities:
This position is accountable for overseeing and implementing internal control practices and operational excellence within a specific Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities encompass executing LOB or ECF processes and tools to ensure compliance with enterprise-wide standards. The role involves supporting the establishment of quality assurance and quality control measures within the LOB or ECF through continuous monitoring and testing of controls, identifying areas for improvement, and developing action plans for remediation.

Key Duties:
  • Lead the evaluation of the design and effectiveness of the risk and control framework to support Client Operational Services and ensure compliance with enterprise standards.
  • Conduct monitoring and testing of controls, identifying issues and areas for enhancement.
  • Oversee the implementation of optimized controls and improved Quality Assurance (QA) practices to bolster business continuity.
  • Manage the performance and productivity of team members conducting quality inspection reviews.
  • Ensure timely execution of QA activities, including control execution, case management, and reporting of results.
  • Review all operations front line unit responses for regulatory examinations, internal audits, and other monitoring reviews.
  • Guarantee the accuracy of data and capture relevant information for inspection metrics to support governance and dashboard reporting.
Essential Qualifications:
  • Minimum of 3 years leading a team or equivalent experience.
  • At least 3 years of experience in Business Control and/or Global Compliance and Operational Risk or equivalent roles.
  • Proven ability to build partnerships and drive action across various business units and leadership levels.
  • Ability to thrive in a fast-paced, changing environment while balancing multiple priorities.
  • Strong awareness of risks, including Operational, Compliance, and Reputational Risk.
  • Capability to analyze data and trends to enhance performance.
  • Excellent written and verbal communication skills.
  • Effective organizational and time management abilities.
  • Proficient in Word, Excel, PowerPoint, and SharePoint.
Preferred Qualifications:
  • Experience in Advanced Client Solutions.
  • Familiarity with issue management processes and the Central Issues Management Application (CIMA).
  • Knowledge of risk management policies and standards, including Issues, Risks, Enterprise Sub-issues, and Control Enhancements.
Core Competencies:
  • Controls Management
  • Oral Communication
  • Risk Management
  • Stakeholder Engagement
  • Strategic Planning and Development
  • Continuous Improvement
  • Employee Engagement
  • Influence
  • Strategic Thinking
  • Talent Development
  • Data and Trend Analysis
  • Decision Making
  • Monitoring, Surveillance, and Testing
  • Problem Solving
  • Quality Assurance
Shift:
1st shift (United States of America)

Hours Per Week:
40

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