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Technical Support Specialist I

2 months ago

Norfolk, Virginia, United States Mode5 Full time
Job Overview

Position Title: IT Support Specialist I
Department: Technical Support
Employment Type: Regular Full-Time

About Us:

Mode5 has been recognized as a top workplace in Virginia, achieving notable rankings in various categories. We are a prominent provider of IT solutions and consulting services, dedicated to delivering exceptional technology support for over two decades. Our team is in high demand as we assist clients in resolving their IT challenges while fostering a dynamic and stable work atmosphere.

This role is not your typical IT position; you will engage with a diverse range of technologies and collaborate with skilled professionals on a daily basis.

Required Qualifications:

As an IT Support Specialist, a solid understanding of Microsoft technologies, workstations, and networking is essential, along with a strong commitment to customer service.

  • 1 to 2 years of experience in remote and onsite desktop support
  • Proficient in Windows 10/11 and Microsoft 365
  • Experience with Active Directory user management and basic networking
  • Background in Managed Services or Technology Consulting is advantageous

Key Responsibilities:

In this role, you will address a variety of complex issues, including:

  • Diagnosing and resolving user support challenges while ensuring high levels of customer satisfaction.
  • Providing support for desktops, software, and networks across various environments.
  • Identifying, configuring, and troubleshooting network issues related to routers, switches, and connectivity.

Benefits:

At Mode5, your contributions will significantly impact our clients daily, with opportunities to work with cutting-edge technologies. We prioritize personal and professional growth, promoting from within.

  • Free Fridays: Enjoy every other Friday off, paid.
  • Competitive Salary
  • Comprehensive Medical, Dental, and Vision Coverage
  • Simple IRA Savings Plan with Company Match
  • Support for Certifications and Bonus Incentives
  • Paid Holidays and Vacation Time
  • Casual Work Environment
  • Employee Social Activities
  • Life Insurance Benefits
  • Flexible Telecommuting Options
  • Referral Bonus Program

Note: This position requires availability to work at our office location. We are an Equal Opportunity Employer.