Customer Experience Specialist

1 week ago


Cranston, Rhode Island, United States CarMax Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless car-buying experience for our customers.

Key Responsibilities
  • Provide personalized support to customers throughout their car-buying journey, from initial contact to delivery.
  • Conduct vehicle condition assessments and communicate findings to customers and colleagues.
  • Process sales paperwork and ensure accuracy of documentation.
  • Manage repair orders and ensure timely completion of retail service work.
  • Collaborate with colleagues to achieve sales goals and provide exceptional customer service.
Requirements
  • High school diploma or equivalent required.
  • Previous sales and customer service experience preferred.
  • Valid driver's license required.
  • Basic skills with Microsoft Office Suite preferred.
About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest and transparent car-buying experience. Our team of over 25,000 associates work together to provide exceptional customer service and achieve our mission of making car buying easier and more enjoyable for our customers.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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