Client Care Specialist

6 days ago


Cranston, Rhode Island, United States Hilb Group Full time
Client Care Specialist

At Hilb Group, we're committed to fostering a culture of high performance and career development. We're seeking a motivated and ambitious Client Care Specialist to join our team in Cranston, RI.

Key Responsibilities:

  • Develop and optimize Excel formulas to analyze large datasets efficiently.
  • Implement data validation to maintain data accuracy.
  • Integrate external data sources into Excel for analysis and reporting.
  • Input client data into our computer system to establish and update customer information.
  • Facilitate timely determination of initial eligibility and follow up with clients who don't submit required data.
  • Keep client files up to date with current information.
  • Initiate and execute internal workflows for employee changes.
  • Maintain enrollment records and reconcile monthly invoices for benefit plans.

Qualifications:

  • High school diploma required; some college level coursework preferred.
  • Active Life/Accident and Health Insurance Agent License required.
  • One to three years of experience in a related field.

Benefits:

  • Company-paid life insurance, long-term and short-term disability.
  • Medical, dental, vision, and FSA/HSA plans.
  • 401(k) with company match.
  • Additional voluntary benefits.
  • Generous PTO.

The Hilb Group is an equal opportunity employer and actively supports and complies with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment.



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