Client Care Specialist

2 months ago


Cranston, Rhode Island, United States Hilb Group Full time
Overview

Hilb Group is a leading provider of insurance and benefits solutions, and we are seeking a highly motivated and organized Client Care Specialist to join our team. As a Client Care Specialist, you will play a critical role in ensuring the smooth delivery of our services to our clients, and will be responsible for a variety of tasks including data analysis, client communication, and benefits administration.

Responsibilities
  • Develop and maintain accurate and up-to-date client records, including demographic information and benefits details.
  • Provide exceptional customer service to clients, responding to inquiries and resolving issues in a timely and professional manner.
  • Analyze and interpret data to identify trends and areas for improvement, and make recommendations to management.
  • Collaborate with internal teams to ensure seamless delivery of services, including benefits administration and client communication.
  • Stay up-to-date with industry developments and regulatory changes, and ensure compliance with all relevant laws and regulations.
Qualifications
  • High school diploma required; some college level coursework preferred.
  • Must obtain and maintain active Life/Accident and Health Insurance Agent License.
  • One to three years of experience in a related field, with excellent analytical and problem-solving skills.
  • Proficient in Microsoft Office Suite, with experience in Agency Management Systems and HRIS/Benadmin systems.
Benefits
  • Company-paid life insurance, long-term and short-term disability.
  • Medical, dental, vision, and FSA/HSA plans.
  • 401(k) with company match.
  • Additional voluntary benefits including critical illness, accident insurance, hospital indemnity, and supplemental life insurance, legal and identity protection, and pet benefits.
  • Generous PTO.

Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.



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