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Customer Experience Specialist

2 months ago

Cranston, Rhode Island, United States CarMax Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing an exceptional customer experience by guiding customers through every step of their CarMax journey.

Key Responsibilities
  • Provide exceptional customer service by guiding customers through the sales process, from initial contact to final sale.
  • Conduct vehicle condition assessments to ensure accurate appraisals and provide customers with a seamless buying experience.
  • Manage vehicle inventory, including receiving and processing vehicles, and ensuring accurate documentation.
  • Perform administrative duties, including data entry, paperwork management, and communication with finance companies.
  • Collaborate with colleagues to achieve sales goals and provide a positive customer experience.
Requirements
  • High school diploma or equivalent required.
  • Previous sales and customer service experience preferred.
  • Valid driver's license required.
  • Basic skills with Microsoft Office Suite preferred.
About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to our customers. We are a dynamic and growing company, with a strong focus on training and development. Our team of over 25,000 associates work together to deliver exceptional customer experiences and achieve our business goals.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.