Customer Service Representative
6 days ago
Job Summary
The City of New York's Department of Consumer and Worker Protection (DCWP) is seeking a highly skilled Customer Service Representative to join its team. As a key member of the Licensing Division, you will be responsible for providing exceptional customer service to licensing applicants, processing routine data, and maintaining accurate records.
Key Responsibilities
- Provide high-volume customer service to licensing applicants in person and via phone
- Process routine data, including recording, researching, and checking records for accuracy
- Accept and process payments, performing ordinary mathematical computations
- Assist applicants with outreach to other city agencies and interagency communication to resolve issues
- Answer telephone calls, emails, and written correspondence, communicating applicant information
- Attend seminars, meetings, and trainings to stay up-to-date on division and agency policies and procedures
Requirements
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
- One year of satisfactory clerical experience
- Keyboard familiarity with the ability to type at a minimum of 20 words per minute
Preferred Skills
- Computer literate (MS Word, Excel, and Outlook)
- Detail-oriented
- Professional demeanor
- Strong oral and communication skills
- Organized
- Self-motivated
- Fluency in a language in addition to English a plus
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.
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