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Customer Service Coordinator

2 months ago

Bronx, New York, United States Respect Auto Group Full time
Job Title: Customer Service Coordinator - Respect Auto Group

Overview

As a vital member of our team, the Customer Service Coordinator is responsible for welcoming visitors and managing incoming communications at our dealership. This role involves understanding the needs of callers and directing them appropriately while providing essential information.

Key Responsibilities
  • Welcomes customers entering the dealership and assesses their needs.
  • Guides customers to the right department, alerts the relevant personnel, and introduces them to sales representatives.
  • Handles incoming phone calls, directing them to the correct department or individual, or taking detailed messages as necessary.
  • Interacts with callers and visitors in a courteous, professional, and efficient manner.
  • Collects basic demographic details from customers using established methods.
  • Inputs data into the customer tracking system and generates weekly reports for management review.
  • Ensures timely communication of messages to the appropriate individuals.
  • Prepares memos, correspondence, reports, and other documentation as required.
  • Assists service customers during peak times as needed.
  • Supports clerical tasks as requested.
  • Maintains a professional appearance at all times.
  • Performs additional tasks as assigned.
Qualifications

To excel in this position, candidates must be capable of fulfilling each essential duty effectively. The qualifications listed below represent the necessary knowledge, skills, and abilities required for this role.

Education and Experience
  • High school diploma or equivalent; or one to three months of related experience and/or training; or a combination of education and experience.
Language Proficiency
  • Ability to read and interpret various documents, including safety guidelines and operational manuals. Proficient in writing routine reports and correspondence. Capable of speaking effectively to groups of customers or team members.
Mathematical Skills
  • Ability to perform basic arithmetic operations and interpret data in various formats.
Reasoning Skills
  • Ability to apply common sense to follow detailed instructions and resolve issues involving straightforward variables.
Physical Requirements

The physical demands outlined here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

Work Environment

The characteristics of the work environment described here are typical for employees performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.