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Customer Service Ambassador

2 months ago

Bronx, New York, United States U-Haul Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our organization.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness.
  • Answer questions and educate customers regarding products and services, providing expert knowledge and advice.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, requiring certification and training.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on industry trends and best practices.
Requirements
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
  • Ability to work in a fast-paced environment, providing exceptional customer service and meeting deadlines.
  • Strong communication and problem-solving skills, with the ability to work effectively with customers and team members.
  • Ability to lift and move equipment weighing up to 50 pounds, with or without assistance.
What We Offer
  • Career stability and opportunities for advancement.
  • Competitive compensation and benefits package.
  • On-the-job education and training, with opportunities for certification and advancement.
  • A supportive and collaborative work environment, with a focus on teamwork and customer satisfaction.