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Patient Services Representative

2 months ago

Bronx, New York, United States The Institute for Family Health Full time

Job Summary:

The Institute for Family Health is seeking a highly organized and detail-oriented Patient Services Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities:

  • Schedule patient appointments and manage the patient schedule in our electronic health record system.
  • Make reminder and no-show calls to patients and provide schedule information to the practice.
  • Print, schedule, and confirm appointments, ensuring accurate and timely communication with patients and staff.
  • Perform a complete registration of patient clinical, financial, and demographic information into our electronic health record system.
  • Collect cash from patients for charges and co-payments, and complete all necessary documents for payments accrued.
  • Request patient charts from our Medical Records Department for distribution, and search for missing charts as needed.

Requirements:

  • High School Diploma or equivalent required.
  • Minimum of one (1) year customer service experience required.
  • Demonstrated typing skills for CRT input required.
  • Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information.
  • Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress.
  • Bi-lingual, Spanish preferred.

Equal Employment Opportunity/Affirmative Action:

The Institute for Family Health is an Equal Employment Opportunity Employer. We are committed to providing a work environment that is free from discrimination and harassment. We welcome applications from diverse candidates and are an affirmative action employer.