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Route Service Manager

2 months ago

Bronx, New York, United States UniFirst Full time
About the Role

The Route Service Manager is a key position at UniFirst, responsible for leading a team of Route Service Representatives and Route Service Supervisors. This individual will be responsible for recruiting, training, and developing a high-performing team that delivers exceptional customer service and drives business growth.

Key Responsibilities
  • Oversee the recruitment, training, and development of a team of Route Service Representatives and Route Service Supervisors
  • Build strong relationships with customers to elevate customer satisfaction and drive business growth
  • Collaborate closely with location management to provide exceptional customer service and product programs
  • Negotiate customer contract renewals to drive revenue growth
Requirements
  • Business savvy with a focus on driving customer satisfaction and revenue growth
  • Results-driven relationship manager with excellent communication and negotiation skills
  • Ability to problem-solve and handle complex customer service situations
  • Strong computer proficiency (MS Office) and excellent verbal and written communication skills
  • 21 years of age and valid non-commercial driver's license in the state of residence
  • Must meet pre-employment DOT physical requirements and be physically capable of lifting up to 50 pounds
Benefits and Perks
  • 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses