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Event Concierge Manager

2 months ago

Reston, Virginia, United States Landmark Event & Catering Company Full time
About Us

Landmark Event & Catering Company is a premier event venue company dedicated to delivering exceptional experiences. We pride ourselves on providing clients with the perfect setting for their special occasions.

Position Overview

We are seeking an experienced and motivated Event Concierge Manager to lead and grow our team of event concierges. This role is pivotal in ensuring that our concierge team provides top-tier service to all potential clients while also driving the operational and strategic direction of the department.

Key Responsibilities
  • Team Leadership: Manage and lead the team of event concierges, including recruitment, training, performance evaluations, and, when necessary, making decisions on staffing.
  • Operational Excellence: Ensure the concierge team is efficiently handling all inbound leads, with a focus on providing prompt, professional, and helpful responses.
  • Client Relations: Oversee the booking of venue tours and ensure the team is effectively using their sales skills to convert leads into clients.
  • CRM Management: Optimize the use of HubSpot CRM across the team to maintain high response times and accurate lead tracking.
  • Process Improvement: Continuously assess and improve processes to enhance the efficiency and effectiveness of the concierge team.
  • Outbound Strategy Development: Work with senior leadership to develop and implement outbound lead generation strategies as the role expands.
  • Concierge Duties: Step in as needed to manage high-priority leads and ensure a consistent level of service during peak times or when the team requires additional support.
  • Collaboration: Partner with the events team and other departments to ensure a seamless transition from lead generation to event execution.
Qualifications
  • Proven experience in a leadership role, preferably in sales, hospitality, or event management.
  • Strong background in customer service, with a track record of managing and developing high-performing teams.
  • Proficiency in using CRM systems, particularly HubSpot, to drive team performance and manage leads.
  • Excellent communication and interpersonal skills, with the ability to inspire and lead a team.
  • Strategic mindset with the ability to scale operations and contribute to business growth.
  • Strong organizational skills and attention to detail.
  • Flexibility to adapt to changing business needs and work schedules, including weekends or evenings as required.
What We Offer
  • Competitive salary with performance-based bonuses
  • Opportunities for career advancement and professional development
  • A dynamic and collaborative work environment
  • Access to exclusive events and venues