Luxury Homes Sales Concierge

1 week ago

Reston, Virginia, United States Woodside Homes Full time

Unlock the Art of Luxury Home Sales

As a Sales Concierge for Woodside Homes, you will be the first point of contact for discerning clients seeking the ultimate luxury homebuying experience. Your role will be to provide exceptional customer service, manage client flow, and ensure a seamless transition from initial contact to the Sales Ambassador. This position is ideal for those who aspire to grow into the Sales Ambassador role, offering an immersive introduction to Woodside Homes' values and sales approach.

Key Responsibilities:

Client Engagement & Initial Contact

  • Welcome clients with professionalism and warmth, ensuring they feel valued and at ease.
  • Engage with clients to understand their needs and introduce them to the Woodside Homes brand story and value proposition.
  • Manage initial consultations and ensure that all inquiries are addressed promptly and with precision.
  • Prepare clients for their meetings with the Sales Ambassador, setting the stage for a seamless handoff and exceptional experience.

Office & Appointment Management

  • Oversee the day-to-day operations of the sales office, ensuring it is always organized, professional, and inviting.
  • Schedule and manage client appointments, making sure the Sales Ambassador's calendar is fully optimized and ready for client consultations.
  • Handle client communications, including responding to phone calls, internet leads, and chat inquiries, ensuring a high level of service at all times.

Support for Sales Process

  • Assist the Sales Ambassador in preparing for client presentations by gathering necessary materials, arranging showroom walkthroughs, and managing follow-up communications.
  • Provide insights on client interactions to help the Sales Ambassador tailor their approach and deliver personalized homebuying experiences.
  • Maintain a deep understanding of Woodside Homes' homes and their design features to provide accurate information during client interactions.

Training & Development

  • Participate in ongoing training programs designed to prepare you for eventual promotion to a Sales Ambassador role.
  • Learn Woodside Homes' consultative sales techniques, home design principles, and the technical aspects of our high-quality, precision-built homes.
  • Engage in shadowing opportunities with the Sales Ambassador to gain firsthand experience in client consultations and sales strategies.

Skills & Competencies:

Customer Service Excellence:

  • Passionate about providing an outstanding client experience from the moment they enter the sales office.
  • A natural ability to make clients feel welcomed, valued, and excited about the Woodside Homes brand.

Communication & Organization:

  • Strong verbal and written communication skills, with the ability to quickly build rapport with clients.
  • Highly organized, able to manage multiple tasks, appointments, and communications with ease.

Sales Support & Growth Mindset:

  • Eager to learn and grow within the organization, with a goal of becoming a Woodside Homes Sales Ambassador.
  • Able to provide support for the sales process by managing client flow and office operations while developing your own consultative selling skills.

Team Collaboration:

  • Work closely with the Sales Ambassador and other team members to ensure a seamless client experience and support the overall sales strategy.
  • Proactively contribute to the team by anticipating needs and ensuring a smooth handoff from Concierge to Sales Ambassador.

Core Competencies:

  • Passion for Customers: Dedicate yourself to ensuring every client interaction is positive and reflects Woodside Homes' mission to create homes that inspire happiness.
  • Excellence: Strive for excellence in your daily responsibilities and aim for continuous improvement through training and experience.
  • Integrity & Trust: Represent Woodside Homes with professionalism and integrity, always acting in the best interest of the clients and the company.
  • Teamwork & Collaboration: Support your colleagues and work together to ensure that the client experience is seamless and exceeds expectations.

Success Metrics:

  • Ensure a smooth and welcoming client experience, from initial contact through to the Ambassador handoff.
  • Demonstrate an ability to manage office operations effectively, contributing to the overall success of the sales team.
  • Show growth and progress in the Sales Concierge role, actively preparing for a transition to Sales Ambassador.

This role offers a unique opportunity to grow with Woodside Homes, providing an exceptional service experience for clients exploring our high-end, precision-built homes.

Benefits:

The rewards for working here include more than a paycheck. They include competitive benefits and programs for total health, financial security, and life outside of work.

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account
  • Wellness Program
  • 401(k) & 401(k) Matching
  • Disability Insurance
  • Employee Assistance Program
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Legal Service Plan
  • Identity Theft Protection
  • Pet Insurance

We recognize that few applicants may check all the boxes, but each person has unique strengths they would bring to the table. We are committed to building a diverse and authentic work culture, so we invite you to apply anyway. You belong here.

We are an equal-opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability, or any characteristic protected by law. Diversity is critical to the growth of our company, and we understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodation for candidates with disabilities during the recruiting process. If you need assistance due to a disability, please get in touch with.

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