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Medical Office Coordinator

2 months ago

Pensacola, Florida, United States Gastro Health Full time
About the Role

We are seeking a highly skilled and compassionate Care Coordinator to join our team at Gastro Health. As a key member of our medical office staff, you will play a vital role in ensuring the seamless delivery of patient care.

Key Responsibilities
  • Provide administrative support to our physicians and care center providers, ensuring efficient and effective patient care coordination.
  • Manage patient care and coordinate treatment plans, streamlining all patient-physician communications to ensure exceptional patient satisfaction.
  • Serve as the liaison or coordinator for patients' medical care, providing medical literature and clinical preparation instructions as needed.
  • Assist patients with questions and concerns regarding procedures, scheduling all procedures to be performed by our physicians.
  • Review physicians' schedules for maximum scheduling efficiency, scheduling all diagnostic tests, procedures, and follow-up appointments.
  • Obtain all authorizations for procedures and tests, calling patients to confirm procedures a week in advance.
  • Schedule follow-up appointments, including recalls, and check-out patients at the end of their visit, providing next-step instructions.
  • Request medical records from doctors and hospitals, returning patient calls promptly and professionally.
  • Call-in new prescriptions and refills, obtaining authorization if necessary, and obtain lab results, including stat requests.
  • Complete tasks from our Electronic Medical Record, reviewing open orders every three days and working accordingly.
  • Contact patients with test results and send history and physical forms to outpatient facilities.
Requirements
  • High school diploma or GED equivalent.
  • 2 years of experience as a medical assistant required.
  • Certified Medical Assistant (AAMA) certification preferred.
  • Medical terminology knowledge required.
  • Bilingual (English/Spanish) preferred.
  • eClinicalWorks (ecW) experience preferred.
About Gastro Health

Gastro Health is the largest gastroenterology multi-specialty group in the country, with over 300 physicians and 100 locations throughout the nation. We are committed to providing outstanding medical care and an exceptional healthcare experience.

Benefits
  • Comprehensive benefits package, including Cigna healthcare, dental, vision, life insurance, 401(k), profit-sharing, short & long-term disability, HSA, FSA, and PTO plus paid holidays.
  • Competitive compensation.
  • Great work-life balance, with no weekends or evenings.
  • Opportunities for internal advancement.
  • Discounts at local fitness clubs and AT&T.
  • Participation in a program called Tickets at Work, providing discounts on concerts, travel, movies, and more.