Front Office Medical Practice Assistant
2 months ago
A Patient Service Representative III, WC & Referral Coordinator is a multi-skilled professional trained to assist patients in all non-clinical aspects of a medical practice, including scheduling, referrals, and patient inquiries. This role requires strong communication and interpersonal skills to ensure operational efficiencies and provide excellent patient care.
Key Responsibilities- Front Office Operations
- Identify yourself to internal and external customers by wearing your identification badge at all times.
- Greet patients with courtesy and respect, answering questions and directing requests efficiently.
- Schedule patient appointments within prescribed protocols.
- Referral and Authorization Management
- Assist in answering correspondence from attorneys and insurance companies, including requests for future medical expense estimates.
- Coordinate scheduling of depositions, IMEs, and conferences.
- Produce and deliver invoices for special reports to attorneys, ensuring pre-payment prior to appointments.
- Patient Check-in and Registration
- Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, and provide new patient forms.
- Verify and update demographics and insurance in the practice management system at each patient encounter.
- Financial Transactions
- Collect all co-payments, deductibles, and other monies owed at the time of service, following established protocol for receipt writing, cash collections, and nightly deposits.
- Complete deposit log at end of each day.
- Communication and Customer Service
- Answer telephones promptly and professionally, according to Corporate customer service standards.
- Review all charge tickets and resolve any incomplete items.
- Scheduling and Utilization
- Manage schedule to ensure maximum utilization of available time slots.
- Utilize appropriate systems to process referrals according to office protocol.
- Administrative Tasks
- Prepare all pertinent information for scheduled appointments, according to protocol.
- Retrieve moneybag each morning.
- Accurately load insurance information into the practice management system.
- Education and Experience
- Minimum education requirement is high school diploma or equivalent.
- Minimum six (6) months experience in a healthcare or customer service environment required.
- Skills and Abilities
- Displays customer service skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
- Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
- Displays computer proficiency and ability to quickly learn new applications.
This role is based in a clinical front office environment, exposed to frequent and constant interruptions in daily functions/schedule. The ability to remain calm and professional under stress is essential.
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