Front Office Medical Practice Assistant

2 months ago


Pensacola, Florida, United States West Florida Medical Center Clinic PA Full time
Job Summary

A Patient Service Representative III, WC & Referral Coordinator is a multi-skilled professional trained to assist patients in all non-clinical aspects of a medical practice, including scheduling, referrals, and patient inquiries. This role requires strong communication and interpersonal skills to ensure operational efficiencies and provide excellent patient care.

Key Responsibilities
  • Front Office Operations
    • Identify yourself to internal and external customers by wearing your identification badge at all times.
    • Greet patients with courtesy and respect, answering questions and directing requests efficiently.
    • Schedule patient appointments within prescribed protocols.
  • Referral and Authorization Management
    • Assist in answering correspondence from attorneys and insurance companies, including requests for future medical expense estimates.
    • Coordinate scheduling of depositions, IMEs, and conferences.
    • Produce and deliver invoices for special reports to attorneys, ensuring pre-payment prior to appointments.
  • Patient Check-in and Registration
    • Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, and provide new patient forms.
    • Verify and update demographics and insurance in the practice management system at each patient encounter.
  • Financial Transactions
    • Collect all co-payments, deductibles, and other monies owed at the time of service, following established protocol for receipt writing, cash collections, and nightly deposits.
    • Complete deposit log at end of each day.
  • Communication and Customer Service
    • Answer telephones promptly and professionally, according to Corporate customer service standards.
    • Review all charge tickets and resolve any incomplete items.
  • Scheduling and Utilization
    • Manage schedule to ensure maximum utilization of available time slots.
    • Utilize appropriate systems to process referrals according to office protocol.
  • Administrative Tasks
    • Prepare all pertinent information for scheduled appointments, according to protocol.
    • Retrieve moneybag each morning.
    • Accurately load insurance information into the practice management system.
Requirements
  • Education and Experience
    • Minimum education requirement is high school diploma or equivalent.
    • Minimum six (6) months experience in a healthcare or customer service environment required.
  • Skills and Abilities
    • Displays customer service skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
    • Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
    • Displays computer proficiency and ability to quickly learn new applications.
Work Environment

This role is based in a clinical front office environment, exposed to frequent and constant interruptions in daily functions/schedule. The ability to remain calm and professional under stress is essential.


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