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Patient Support Coordinator
2 months ago
Position Overview: Customer Service Professional
Work Arrangement: This is a full-time remote position available to candidates in specific states.
Compensation: The starting salary ranges from $21.25, contingent on experience and location.
About Us: At Cambia Health Solutions, we are committed to enhancing the healthcare experience for our members. Our Customer Service Professionals (CSPs) are vital in achieving this mission, serving as empathetic listeners, problem-solvers, and advocates for our members' health journeys.
Key Responsibilities:
- Act as a liaison between Cambia and our members, addressing inquiries related to benefits, claims, and eligibility.
- Provide exceptional customer service by researching and resolving complex issues.
- Maintain a positive and professional demeanor while assisting callers.
- Adapt communication styles to meet the diverse needs of our members.
- Proactively identify and address potential challenges to ensure member satisfaction.
Qualifications:
- High school diploma or equivalent required.
- Minimum of 6 months experience in a customer service role, preferably in a call center or similar environment.
- Strong computer skills with the ability to navigate multiple software applications.
- Basic mathematical skills for handling calculations.
Desired Skills:
- Excellent multitasking abilities in a fast-paced environment.
- Resilience and a positive attitude when faced with challenges.
- Clear and empathetic communication skills.
- Strong problem-solving abilities and a willingness to learn.
- Ability to handle sensitive information with confidentiality.
Work Environment:
- High-speed internet connection is required.
- A private workspace free from distractions is necessary.
Why Join Cambia?
At Cambia, we foster a culture of trust and innovation, where our employees are empowered to make a difference in the lives of our members. We offer a competitive compensation package, including comprehensive benefits that support your health and well-being.
Benefits Include:
- Medical, dental, and vision coverage for employees and their families.
- Annual contributions to health savings accounts.
- Generous paid time off and holiday benefits.
- 401(k) plan with company matching contributions.
- Paid parental leave for new parents.
- Wellness programs that encourage healthy living.
Join us in our mission to provide exceptional healthcare services and support our members in living healthier lives.
