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Desktop Support Specialist

1 month ago

Tampa, Florida, United States TEKsystems Full time
Job Summary

We are seeking a skilled Desktop Support Specialist to provide technical assistance to our Government clients. The ideal candidate will have a strong understanding of computer systems and be able to troubleshoot and resolve issues in a timely manner.

Key Responsibilities:

  • Provide front-line support to end-users, including interacting with network services, software systems, and asset management.
  • Perform on-site technical support, including installation, repair, and preventative maintenance of workstations and related software/hardware.
  • Troubleshoot software and hardware failures and apply domain-specific knowledge to return equipment to operational status.
  • Interact daily with supervisor, peer groups, and customers to manage workflow in a timely and professional manner.
  • Responsible for removing and properly disposing of old equipment and data deemed classified.
  • Operational requirements dictate 24/7 manning, with shift work covering nights and weekends.
  • Responsible for documenting, upgrading, and replacing hardware and software systems.
  • Supports and maintains user account information, including administration rights, security, and system groups.
  • Responsible for implementing fixes and patches through various means, such as registry edits, patch installation, Active Directory Security Policy configuration, and application testing.
  • Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, printers, scanners, and other equipment within the scope of this task.

Qualifications:

  • The ideal candidate will have a strong understanding of computer systems and be able to troubleshoot and resolve issues in a timely manner.
  • Thorough knowledge of printers (hardware/software) in an enterprise environment and applying security measures to standard configurations.
  • Remedy Help Desk, LAN/WAN troubleshooting, and a thorough understanding of TCP/IP-based networking.
  • Must be competent to work as part of a team on all phases of customer support, including physical activities such as moving printers, workstations, scanners, and other items.
  • Experience with image/load set deployment in an enterprise environment (Norton Ghostcast, PXE, image cloning).