IT Support Specialist

4 weeks ago


Tampa, Florida, United States Courser Inc Full time
About the Role

We are seeking a skilled IT Support Specialist to join our team at Courser Inc. As a key member of our Services Team, you will be responsible for providing efficient and effective user support.

Key Responsibilities
  • Provide professional on-site technical services, troubleshoot issues, and assist with client onboarding as needed.
  • Utilize PSA, RMM, and other service-specific tools and technologies to deliver onsite and remote user support services.
  • Manage, maintain, troubleshoot, and support our customer's IT infrastructure.
  • Identify, document, and troubleshoot users computing issues to resolution while maintaining customer satisfaction.
  • Track all time relating to each project, break-fix cases and document assigned responsibilities.
Requirements
  • 3+ years of direct Managed Service Provider experience as a Desktop or Field Technician with involvement in network rollout, and implementation.
  • Experience troubleshooting, supporting, and repairing all network, hardware, and software related issues for multiple customers.
  • Experience working as a technician or consultant supporting client projects and system upgrades.
  • Required industry standard certs include A+ and Network+ or equivalent experience.
  • Excellent listening and communications skills, both verbal and written.
  • Strong customer relationship skills.
  • Organized, detail oriented, and self-motivated.
  • Ability to provide and maintain detailed documentation.
What We Offer
  • Competitive benefits package, including medical, dental, vision, and life insurance
  • 401k match
  • Unlimited Approved PTO after one year (2 weeks your first year)
  • 10 Holidays including your Birthday and a Floating Holiday
  • Gym reimbursement
  • Amazon Prime reimbursement
  • 40 Hours for Volunteer Time
  • Paid Maternity and Paternity leave
  • Paid certifications
  • Learning and development programs


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