Level II IT Support Specialist

4 weeks ago


Tampa, Florida, United States Courser Inc Full time
About the Role

We are seeking a skilled Level II IT Support Specialist to join our Services Team in Tampa, FL. As a key member of our team, you will be responsible for providing efficient and effective user support, assisting with new user onboarding, network/equipment support, and general end-user support.

Your Key Responsibilities
  • Provide professional on-site technical services, troubleshoot issues, and assist with client onboarding as needed.
  • Utilize PSA, RMM, and other service-specific tools and technologies to deliver onsite and remote user support services.
  • Provide escalation support for L1 technicians.
  • Track all time relating to each project, break-fix cases, and document assigned responsibilities.
Requirements
  • 3+ years of direct Managed Service Provider experience as a Desktop or Field Technician with involvement in network rollout and implementation.
  • Experience troubleshooting, supporting, and repairing all network, hardware, and software related issues for multiple customers.
  • Experience working as a technician or consultant supporting client projects and system upgrades.
What We Offer
  • Competitive benefits package, including medical, dental, vision, and life insurance.
  • 401k match.
  • Unlimited Approved PTO after one year.
  • 10 Holidays including your Birthday and a Floating Holiday.


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