IT Support Specialist

4 weeks ago


Tampa, Florida, United States Leidos Full time

Job Summary

Leidos is seeking a skilled IT Help Desk Technician to join our team. This is a full-time on-site position with our customer at MacDill AFB, Tampa, Florida.

Key Responsibilities:

  • Provide technical support and troubleshooting services for computer systems, software, and hardware.
  • Respond to customer queries in person, over the phone, via email, and IM messages.
  • Install, modify, and repair computer hardware and software.
  • Deliver excellent customer service and provide quick resolution of technical issues.
  • Support on-site installation, implementation, maintenance, and troubleshooting of desktops, printers, and peripherals.
  • Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, email, and other technologies.
  • Document and track customer incidents and requests via ticketing management system.
  • Isolate and resolve issues with individual workstations and act as a resource to answer user questions.
  • Interact with multiple teams to identify and correct core problems.

Requirements:

  • BS/BA or AS/AA in Computer Science, Information Sciences, or related IT discipline.
  • Current CompTIA Security+ (DoD 8570 Compliance).
  • Currently hold DoD Secret with TS/SCI Eligibility.

About Leidos

Leidos is a leading provider of IT solutions and services. We are committed to delivering high-quality solutions that meet the needs of our customers.


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