IT Support Specialist
4 weeks ago
Job Summary
Leidos is seeking a skilled IT Help Desk Technician to join our team. This is a full-time on-site position with our customer at MacDill AFB, Tampa, Florida.
Key Responsibilities:
- Provide technical support and troubleshooting services for computer systems, software, and hardware.
- Respond to customer queries in person, over the phone, via email, and IM messages.
- Install, modify, and repair computer hardware and software.
- Deliver excellent customer service and provide quick resolution of technical issues.
- Support on-site installation, implementation, maintenance, and troubleshooting of desktops, printers, and peripherals.
- Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, email, and other technologies.
- Document and track customer incidents and requests via ticketing management system.
- Isolate and resolve issues with individual workstations and act as a resource to answer user questions.
- Interact with multiple teams to identify and correct core problems.
Requirements:
- BS/BA or AS/AA in Computer Science, Information Sciences, or related IT discipline.
- Current CompTIA Security+ (DoD 8570 Compliance).
- Currently hold DoD Secret with TS/SCI Eligibility.
About Leidos
Leidos is a leading provider of IT solutions and services. We are committed to delivering high-quality solutions that meet the needs of our customers.
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