Field Support Technician
3 weeks ago
Job Title: Field Support Technician
Job Summary:
We are seeking a skilled Field Support Technician to join our team at Dexian DISYS. As a Field Support Technician, you will be responsible for troubleshooting and resolving issues related to employee laptop/desktop computers and peripherals.
Key Responsibilities:
- Troubleshoot and resolve issues with employee laptop/desktop computers and peripherals
- Ensure customer issues/tickets are resolved in a timely manner
- Assist end users with packaged software and basic support of critical applications
- Provide hardware support to end users, including laptop, desktop, related accessories, printers, copiers, telephones, etc.
About Dexian DISYS:
Dexian DISYS is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. We are committed to connecting talent, technology, and organizations to produce game-changing results.
Requirements:
- 5+ years of desktop support experience
- Experience assisting with mainframe issues, mostly implementations
- Experience in assessing service tickets and escalating appropriate tickets to the Network Infrastructure Team
- VM Ware experience
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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