Field Support Technician

3 weeks ago


Tampa, Florida, United States Dexian DISYS Full time

Job Title: Field Support Technician

Job Summary:

We are seeking a skilled Field Support Technician to join our team at Dexian DISYS. As a Field Support Technician, you will be responsible for troubleshooting and resolving issues related to employee laptop/desktop computers and peripherals.

Key Responsibilities:

  • Troubleshoot and resolve issues with employee laptop/desktop computers and peripherals
  • Ensure customer issues/tickets are resolved in a timely manner
  • Assist end users with packaged software and basic support of critical applications
  • Provide hardware support to end users, including laptop, desktop, related accessories, printers, copiers, telephones, etc.

About Dexian DISYS:

Dexian DISYS is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. We are committed to connecting talent, technology, and organizations to produce game-changing results.

Requirements:

  • 5+ years of desktop support experience
  • Experience assisting with mainframe issues, mostly implementations
  • Experience in assessing service tickets and escalating appropriate tickets to the Network Infrastructure Team
  • VM Ware experience

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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