Customer Engagement Center Coordinator
6 days ago
Job Summary:
The Customer Engagement Center Coordinator is a key role within Holman Enterprises, Inc. responsible for managing customer interactions and scheduling sales appointments. This position requires excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Customer Interaction: Handle inbound and outbound calls with customers to schedule sales appointments, respond to inquiries, and resolve any issues that may arise.
- Sales Appointment Scheduling: Schedule sales appointments with clients using a scheduling system, ensuring that all necessary information is accurate and up-to-date.
- Customer Relationship Building: Build strong relationships with customers, dealership employees, and other stakeholders to ensure a positive and seamless customer experience.
- Communication: Communicate effectively with customers, colleagues, and management to ensure that all needs are met and expectations are exceeded.
- Problem-Solving: Identify and resolve customer complaints and issues in a timely and professional manner.
Requirements:
- Education: High School Diploma or equivalent combination of education and customer service experience.
- Skills: Excellent communication and interpersonal skills, ability to work in a team environment, and proficiency in computer systems.
- Experience: Previous customer service experience, preferably in a call center environment.
Working Conditions:
This role is a remote position, and the successful candidate will be required to work from home. The ideal candidate will have a dedicated workspace, reliable internet, and a quiet environment to ensure productivity and focus.
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