Admissions Coordinator
2 weeks ago
Admissions Coordinator
We provide a competitive salary, comprehensive benefits package, Paid Time Off, and opportunities for career advancement.
Pinnacle Treatment Centers is a prominent provider in addiction recovery services, delivering care nationwide and positively impacting the lives of over 30,000 individuals each day.
Our mission is to eliminate barriers to recovery and transform the lives of individuals, families, and communities through effective treatment.
Our team members are dedicated to creating a better world where lives and communities are restored through holistic treatment approaches.
As an Admissions Coordinator, your role involves promptly addressing inquiries from the admissions center. You will facilitate and support the direct admission process for individuals seeking treatment at a Pinnacle Treatment Center outpatient facility.
Qualifications:
- High school diploma or GED (General Equivalence Diploma).
- Proficiency in Microsoft Excel and Office Suite.
- Availability to work weekends and evenings.
Preferred Qualifications:
- Experience in a call center environment.
- Familiarity with the treatment industry.
- Ability to connect and empathize with patients and their families.
- Experience in a collaborative team environment.
- Familiarity with telephony systems.
- Experience with Customer Relationship Management (CRM) systems.
Key Responsibilities:
- Handle and process incoming inquiries via phone, fax, text, email, and chat for patients seeking OTP/MAT/OBOT care. Assist with referrals to higher levels of care as necessary.
- Evaluate potential patients' treatment needs and locate an appropriate OTP facility to schedule intake assessments.
- Accurately document patient assessments in the system of record, ensuring timely and efficient data entry.
- Follow up on daily scheduled admissions and intakes within the Pinnacle Treatment Centers care system.
- Provide compassionate and knowledgeable customer service to a diverse range of callers to the Admissions Center.
- Collaborate with Care Coordinators and Care Coordinator Supervisors to complete daily tasks as required.
- Excel in teamwork, working harmoniously with all Pinnacle Treatment Centers staff to ensure a positive patient experience.
- Maintain the ability to work effectively with others while managing personal responsibilities.
- Adapt to new tasks or goals as needed.
- Demonstrate negotiation skills to overcome barriers.
- Exhibit attentive documentation skills.
- Showcase excellent interpersonal communication abilities.
- Motivate individuals seeking treatment.
- Possess accurate and efficient computer skills.
Benefits:
- 18 days of Paid Time Off (PTO)
- 401k plan with company matching
- Ongoing training and certification opportunities sponsored by the company.
- Comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
- Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
- Discounted tuition and scholarships available through Capella University
- Join our team and be part of our mission.
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