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Patient Care Coordinator
2 months ago
Position: Care Coordinator
Work Schedule: Tues-Sat 8 am - 4:30 pm
We provide a competitive salary along with a comprehensive benefits package, including Paid Time Off and opportunities for professional development.
Pinnacle Treatment Centers is a prominent provider in the field of addiction treatment services, impacting the lives of over 30,000 individuals daily across the nation.
Our commitment is to eliminate barriers to recovery and to transform the lives of individuals, families, and communities through effective treatment.
As a Care Coordinator, your primary responsibility will be to respond promptly to inquiries from our call center. You will play a crucial role in facilitating and coordinating the admissions process for individuals seeking treatment at our facilities.
Qualifications:
- High school diploma or GED required.
- Proficient in Microsoft Excel and Office applications.
- Access to reliable high-speed internet.
- A dedicated, private workspace suitable for remote work.
Preferred Qualifications:
- At least one year of experience in the substance abuse or mental health sector.
- Experience in a call center environment.
- Familiarity with the treatment industry.
- Ability to connect with and empathize with patients and their families.
- Experience in a collaborative team setting.
Key Responsibilities:
- Handle and process incoming inquiries via phone, email, and chat.
- Evaluate potential patients' treatment requirements, identifying appropriate facilities and levels of care.
- Accurately document patient assessments in our system, ensuring timely and efficient data entry.
- Understand and assess patients' insurance eligibility and benefits.
- Determine viable treatment options based on patients' insurance coverage.
- Collect financial responsibilities from patients, including deductibles and copays.
- Coordinate with Pinnacle Treatment Centers to identify available beds and schedule admissions.
- Manage admissions schedules and arrange patient transportation as necessary.
- Collaborate effectively with all staff members to ensure a positive patient experience.
- Maintain focus on personal tasks while working cohesively with others.
- Adapt to new tasks and shifting priorities as needed.
- Demonstrate strong negotiation skills to overcome obstacles.
- Exhibit meticulous documentation abilities.
- Showcase excellent interpersonal communication skills.
- Motivate individuals seeking treatment.
- Possess accurate and efficient computer skills.
Benefits Offered:
- 18 days of Paid Time Off (PTO).
- 401k plan with company matching.
- Ongoing training and certification opportunities sponsored by the company.
- Comprehensive benefits package including medical, dental, vision, short-term and long-term disability, and accident insurance.
- Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP).
- Discounted tuition and scholarships available through Capella University.
Become a part of our mission to create impactful change.
