Dental Office Support Specialist

20 hours ago

Lakeville, Minnesota, United States Metro Dentalcare Full time

Job Summary:

Metro Dentalcare is seeking a highly organized and customer-focused Business Operations Assistant to join our team. As a Business Operations Assistant, you will play a critical role in ensuring the smooth operation of our front office, providing exceptional patient care, and supporting our business needs.

Key Responsibilities:

  • Greet and welcome patients, creating a positive first impression of our team
  • Manage front office duties, including answering calls, checking office mail and email, and communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records
  • Schedule and confirm appointments for multiple providers in the office
  • File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
  • Post insurance and patient payments and process accounts receivables
  • Review treatment plan fees and payment options with patients
  • Partner with providers and team members to implement Heartland Dental systems to optimize office potential

What You'll Gain:

  • Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
  • Front-loaded education and training, providing opportunities to develop to your full potential
  • Access to on-demand Daily Pay

About Metro Dentalcare:

Metro Dentalcare is a unique and dynamic dental practice that thrives on collaboration, communication, and community. We are committed to providing exceptional patient care and fostering a positive work environment.

Minimum Qualifications:

  • Experience working in a fast-paced and customer-centric environment
  • Excellent communication and organizational skills
  • The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards
  • High school diploma or equivalent

Preferred Experience:

  • 1+ years of experience in a dental or medical setting
  • 1+ years of experience with insurance billing and accounts receivable
  • Dentrix or other dental software experience

Physical Requirements:

  • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Availability to attend virtual training sessions (or in-person) periodically throughout the year

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