Product Tech Support Specialist

2 months ago


Lakeville, Minnesota, United States Hearth & Home Technologies Full time

Description

As a Product Tech Support Specialistwith Hearth and Home Technologies in Lake City, MN, you will be responsible for providing prompt, professional and technical support to internal and external customers in response to a variety of technical and repair situations regarding gas, wood and electric fueled appliances, electronic ignition systems, Wi-Fi controls and mobile app support and services.

Duties & Responsibilities
  • Provide technical assistance to customers on products purchased from Hearth and Home Technologies
  • Provide troubleshooting assistance to customers via phone, email, and remote support tools
  • Escalate necessary issues to Senior Technical Support Specialists for direction or resolution.
  • Works internally with outside sales force, product management and other departments to ensure customer satisfaction.
  • Assists customer service staff with technical and/or complex customer service problems.
  • Research service part requirements based on internal documentation and appliance requirements.
  • Opening, tracking, and closing trouble tickets within the Hearth and Home Technologies Salesforce CRM; ensures problem ownership and promotes end-user satisfaction
Qualifications
  • High School diploma or equivalent.
  • Required- direct Customer Support or call center experience
  • Preferred- Certification or Education in network configuration or support.
  • Possess troubleshooting and problem-solving skills
  • Excellent oral and written communication skills
  • Fluent in English; Preferred- Spanish and/or French languages ability is a plus

About Working for Hearth & Home Technologies

Hearth & Home Technologies (HHT) is the Residential Building Products division of HNI Corporation (NYSE: HNI). We are the world's leading developer, manufacturer, distributor and installer of hearth products. Our products include a wide variety of gas, electric, wood burning fireplaces, inserts, stoves, fire tables, fire pits and accessories. HHT carries the industry's best and most recognized brands, including: Heat & Glo, Heatilator, Harman, Quadra-Fire, PelPro, Vermont Castings, Outdoor GreatRoom Company (OGC), and Fireside Hearth & Home retail stores and builder design centers. Lakeville, Minnesota is our home, but we have locations throughout the United States. Our driving passion surrounds the pillars of bringing warmth, comfort, and peace of mind to the places people live and gather

Our company endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at or via email at [emailprotected]. The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).



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