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Front Desk Associate

2 months ago

Round Rock, Texas, United States Moody Full time
Front Desk Clerk Job Description

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at The Element Austin Round Rock, managed by Moody National Management LP.

Key Responsibilities:

  • Process guest check-ins and check-outs in a professional and efficient manner to maximize customer satisfaction.
  • Respond to customer concerns, issues, and inquiries in a timely and courteous manner, resolving complaints and escalating issues as necessary.
  • Pre-register, block reservations, and take same-day reservations following hotel rate structures and sell strategies.
  • Accurately complete logs and reports as specified by management.
  • Arrange for alternative lodging for guests when necessary and in accordance with established procedures.

Requirements:

  • Solid working knowledge of related company and brand policies, procedures, and services.
  • Excellent interpersonal, written/verbal communication, and telephone etiquette skills.
  • Intermediate proficiency with Front Desk computer systems.
  • Excellent command of the English language; second language proficiency desirable.
  • Excellent time management skills and ability to multi-task and prioritize work.
  • Exceptional problem-solving skills.
  • Ability to maintain customer focus.
  • Excellent organizational and planning skills.
  • Ability to work well in a team environment.
  • Ability to follow corporate standards and procedures.

Education and Experience:

  • High School education or equivalent work experience.
  • 1+ years of experience as a Front Desk Clerk or other customer service position.
  • Minimum training required per year as assigned by the company.

Work Environment:

This job operates in a professional office environment, and overtime may be required occasionally. Work days and work hours may vary.