Front Desk Associate

4 days ago


Round Rock, Texas, United States Dimension Hospitality Full time
Job Title: Guest Service Representative

At Dimension Hospitality, we are seeking a highly skilled and friendly Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.

Key Responsibilities:
  • Greet and register guests, assigning rooms and providing room keys as needed.
  • Answer guest inquiries and provide information on hotel services, shopping, dining, entertainment, and travel directions.
  • Manage guest accounts, compute bills, and collect payments.
  • Sort and rack incoming mail and messages, and transmit and receive messages using hotel equipment.
  • Understand and enforce hotel credit policies, accounting for all cash and making deposits as necessary.
  • Take the initiative to greet guests warmly and provide exceptional customer service.
  • In a lead capacity, take responsibility for assigned employees, assign work, and ensure proper performance.
  • May make restaurant, transportation, or entertainment reservations for guests, and deposit valuables in the hotel safe or safe-deposit box.
Requirements:
  • High School Diploma or equivalent.
  • Minimum 3 months of experience in hospitality, general office, accounts receivable, or customer service.
Salary:

$17.00 per hour



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