Patient Service Coordinator
23 hours ago
The Patient Service Representative plays a vital role in ensuring a positive patient experience at Ballad Health Medical Associates. As a key member of our team, you will be responsible for greeting patients and visitors, registering patients, and performing various administrative tasks to support our healthcare services.
Key Responsibilities:
• Update and schedule patient appointments
• Retrieve daily patient data for appointments and phone calls
• Maintain provider schedules
• File charts/medical records, copy charts/forms, and pull charts
• Produce documents for providers to sign
• Collect co-pays and perform data entry of office visit charges
• Perform collections of unpaid balances and code encounter forms with proper payment distribution CPT & ICD-10 codes
• File and refile insurance claims, reconcile the charge sheet, and count the cash drawer
• Prepare bank deposits, balance credit cards, and review and correct errors on the missing ticket report
• Perform closing procedures to ensure proper account balance and prepare information for audit purposes
Requirements:
• High School diploma or equivalent
• Previous experience performing data entry and utilizing a database
• Ability to maintain patient confidentiality/HIPAA and communicate respectfully/kindly with patients, office staff, nurses, and medical staff
Preferred Qualifications:
• Knowledge of CPT and ICD-9 codes/billing
• Previous experience utilizing an Electronic Health Record (EHR) system
Work Requirements:
Shift: Day
On Call: No
Weekends: No
Travel Required: No Travel
Location:
Ballad Health Medical Associates
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