Lead Mailroom Associate

4 days ago


Chicago, Illinois, United States TBWA\Chiat\Day Full time
Job Summary

We are seeking an experienced Lead Mailroom Associate to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing the mailroom operations, and ensuring the smooth flow of business packages and mail.

Key Responsibilities
  • Provide outstanding customer service to our onsite operation by scanning, delivering, tracking, and reporting in and outgoing business packages and mail.
  • Assist onsite personnel in retrieving their packages and provide records management in person, by email, or by phone.
  • Oversee the onsite business center, including office supply stocking, assisting with copy/print orders, conference room setup, pantry inventory, light facilities, or serving as a backup to receptionist.
  • Provide lead support to the site, serving as the subject matter expert and direct client contact for operational readiness.
Requirements
  • 2+ years of experience in shipping and receiving, mailroom, retail, or office services.
  • A positive and professional attitude with a willingness to go above and beyond for our customers.
  • Ability to handle physical duties associated with the job, including lifting, bending, and carrying up to 40 pounds.
  • Capability to work both independently and in a team setting successfully.
  • Capability to use and learn technology, including handheld scanners, email, and professional messaging tools.
  • An ability to be bright, articulate, and neat in appearance.
What We Offer
  • Career growth opportunities, including the chance to learn new skills and develop in a variety of roles.
  • A work culture that promotes learning and development, with opportunities to grow and succeed.
  • A range of recognition programs to acknowledge and reward employee achievements.
  • A comprehensive benefits package, including medical, dental, vision, and other perks.


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