Lead Retail Associate

1 week ago


Chicago, Illinois, United States Asurion Full time

Job Summary:

We are seeking a highly skilled and experienced Lead Retail Associate to join our team at Asurion. As a key member of our retail store team, you will be responsible for overseeing inventory, conducting buybacks and returns, and providing training to our technical staff.

Key Responsibilities:

  • Accountable for all repairs done in-house
  • Manage back-of-house operations and supervise technical staff
  • Maintain service level agreements (SLAs) for repair turnaround times
  • Ramp new technical staff to proficiency
  • Perform repairs on all devices
  • Ensure parts are available and order supplies as needed
  • Account for repair bounce and ensure high-quality results
  • Support sales of Connected Home products and provide excellent customer service
  • Ensure technical staff understand Connected Home products and can offer protection and technical support solutions to customers
  • Perform and support the achievement of personal and team goals
  • Ensure all new process tools and procedures are rolled out for back-of-house operations
  • Ensure all back-of-house trainings are completed by technical staff
  • Ability to coach employees on a day-to-day basis
  • Ensure all active work orders are addressed by the end of the day
  • Accountable for all buybacks and returns
  • Own back-of-house cleanliness and ensure safety standards are met

Requirements:

  • 1 year or more of retail supervisory experience or equivalent
  • Inventory supervisory experience; inventory counts, live inventory management or equivalent
  • Proficient in Microsoft Office with an emphasis on Excel
  • Proficient in communicating effectively and professionally through email with clients and colleagues
  • 6 months or more of smartphone repair experience or equivalent
  • Outstanding customer service skills
  • Excellent technical, problem-solving, and analytical skills
  • Exceptional organizational skills
  • Strong written and oral communication skills
  • Ability to work flexible hours, including weekends and holidays

About Asurion:

Asurion is a leader in innovation, providing customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything goes wrong.



  • Chicago, Illinois, United States Neptune Retail Solutions Full time

    Neptune Retail Solutions is seeking a Part-time Retail Associate to join our team. As a key member of our team, you will be responsible for the installation and maintenance of the Instant Coupon Machine, at-the-shelf advertisements, and shopping cart ads in the Chicago (Stony Island), IL area. This is a flexible part-time opportunity with competitive pay,...


  • Chicago, Illinois, United States Shinola- Retail Full time

    About Shinola RetailShinola Retail is a luxury design brand committed to crafting high-quality, handcrafted goods that are built to last. Our company values include a passion for thoughtful design, a commitment to quality manufacturing, and a dedication to creating a unique and personalized experience for our customers.Job SummaryWe are seeking a highly...


  • Chicago, Illinois, United States Shinola- Retail Full time

    About Shinola RetailShinola Retail is a luxury design brand committed to crafting high-quality, handcrafted goods that are built to last. Our company values thoughtful craftsmanship, timeless design, and spirited stories that inspire our customers to live well.Job SummaryWe are seeking a skilled Retail Sales Associate to join our team. As a Retail Sales...


  • Chicago, Illinois, United States Shinola- Retail Full time

    {"title": "Sales and Service Representative", "subtitle": "Join our team of passionate sales professionals and help us build a legendary brand.", "content": "At Shinola, we're on a mission to create beautiful, enduring products that inspire our customers to live well. As a Sales and Service Representative, you'll play a key role in helping us achieve this...


  • Chicago, Illinois, United States SAS Retail Services Full time

    Job OverviewAs a key member of our Retail Services team at SAS Retail Services, the Retail Operations Manager will play a critical role in driving sales growth and ensuring exceptional customer experiences across our retail locations.Key Responsibilities:Lead and direct a team of retail associates to achieve sales targets and maintain a high level of...

  • Lead Retail Associate

    2 weeks ago


    Chicago, Illinois, United States Amazon Full time

    About the RoleThis is a challenging and rewarding opportunity to join Amazon's retail team as a Lead Retail Associate. As a key member of our store operations team, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of retail associates.Key ResponsibilitiesCustomer Service Expertise: Provide...

  • Lead Retail Associate

    2 weeks ago


    Chicago, Illinois, United States Amazon Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Store Leader to join our team at Amazon Go. As a Lead Retail Associate, you will be responsible for providing exceptional customer service, managing store operations, and contributing to a vibrant store culture.Key ResponsibilitiesCustomer Service Expertise: Be an expert in interacting with...

  • Lead Retail Associate

    3 weeks ago


    Chicago, Illinois, United States Adidas AG Full time

    Senior Sales AssociateLocation: ChicagoRole OverviewAs a Senior Sales Associate, you will play a pivotal role in shaping the customer experience and driving sales performance. Your passion for excellence and commitment to service will set the standard for your team.Key ResponsibilitiesCustomer Engagement: Leverage your skills to provide outstanding service,...

  • Retail Team Lead

    2 weeks ago


    Chicago, Illinois, United States Compass Group Careers Full time

    Job SummaryWe are seeking a highly skilled Retail Team Lead to join our team at Compass Group Careers. As a Retail Team Lead, you will be responsible for supervising hourly associates to ensure their practices comply with company policies and procedures.Key ResponsibilitiesAssist in ordering and maintaining inventory of products to meet customer...


  • Chicago, Illinois, United States Burlington Full time

    Burlington **Job Summary** As a Retail Stocking Team Lead at Burlington, you will be responsible for leading the receiving team and supporting the team members in bringing merchandise displays to life. **Key Responsibilities:** * Lead Receiving Associates by becoming an extension of the Retail Stocking Team Supervisor * Work behind the scenes to support...


  • Chicago, Illinois, United States Compass Group USA Full time

    Job Summary**Job Title:** Retail Sales Associate**Job Summary:** We are seeking a Retail Sales Associate to join our team at the Field Museum. As a Retail Sales Associate, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and organized retail environment.Key Responsibilities:Operate a cash...


  • Chicago, Illinois, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Levy, a leading provider of food, beverage, and retail services. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and safe work environment, and meeting sales goals.Key...


  • Chicago, Illinois, United States Continental Salvage Company Inc Full time

    Job Title: Customer Experience Retail LeadAt Continental Salvage Company Inc, we are seeking a highly skilled Customer Experience Retail Lead to join our team. As a key member of our retail operations, you will be responsible for maintaining the highest level of customer service and ensuring that all front-end, sales floor, and maintenance team members are...


  • Chicago, Illinois, United States Bned Full time

    About BnedBned is a leading retail partner for colleges and universities nationwide, offering a unique retail environment focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to...


  • Chicago, Illinois, United States Adidas AG Full time

    **About the Role**As a Senior Store Associate at Adidas AG, you will be part of a dynamic team that embodies the spirit of creativity and innovation. We are seeking a confident and enthusiastic individual who can connect with customers and exceed their expectations.**Key Responsibilities**Use your retail experience to drive sales and customer...


  • Chicago, Illinois, United States Equinox Full time

    Job Title: Retail Shop AssociateWe are seeking a highly motivated and customer-focused Retail Shop Associate to join our team at Equinox. As a key member of our sales and service team, you will be responsible for providing an unparalleled customer experience to all visitors to our shop and club.Key Responsibilities:Achieve assigned monthly sales goals and...


  • Chicago, Illinois, United States Compass Group Careers Full time

    Job SummaryJob Title: Sales Associate - RetailJob Summary: As a Sales Associate at Compass Group Careers, you will be responsible for providing exceptional customer service and sales support in a fast-paced retail environment.Key Responsibilities:Merchandise Management: Stock shelves, counters, and tables with merchandise, and ensure that products are...


  • Chicago, Illinois, United States Burlington Full time

    **About Burlington**Burlington Stores, Inc. is a leading off-price retailer offering a wide range of products at discounted prices. We are committed to providing world-class service to our customers and creating a positive work environment for our associates.**Job Summary**We are seeking a Retail Sales Associate to join our team at our new store location in...


  • Chicago, Illinois, United States Equinox Full time

    Job DescriptionJob Title: Retail Sales AssociateJob Summary:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Equinox. As a Retail Sales Associate, you will be responsible for providing an exceptional customer experience, achieving sales goals, and maintaining a high level of product knowledge.Key...


  • Chicago, Illinois, United States Bonobos Full time

    {"title": "Retail Sales Associate", "description": "About BonobosWe are a menswear brand known for our exceptional fit and personalized retail model. Our mission is to make fits and connections that inspire people to be themselves.Job SummaryWe are seeking a Retail Sales Associate to join our team at our Guideshop in 900 Shops. As a Guide, you will be...