Customer Support Representative

4 weeks ago


Olathe, Kansas, United States DH Pace Full time

Customer Support Representative

DH Pace Company, Inc. is a leading provider of door and door-related products and commercial security solutions. We are seeking a highly skilled Customer Support Representative to join our team in Olathe, KS.

Key Responsibilities:

  • Respond promptly and professionally to inbound customer inquiries via phone, email, and other communication channels.
  • Conduct outbound calls for customer follow-ups as needed.
  • Assess customers' needs to provide the appropriate course of action.
  • Schedule and create accurate and complete service tickets for residential and commercial customers.
  • Promote all products and services, quoting accurate pricing when appropriate.
  • Handle sales of residential operators. Coordinate with Dispatch teams to prioritize and fulfill customer requests.
  • Meet personal/team critical Key Performance Indicators (KPI's).
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
  • Escalate to management as necessary. Update and maintain accurate records of customer interactions in the ERP system.
  • Follow communication procedures, guidelines, and policies.
  • Continuously seek opportunities to improve the customer experience and streamline processes.

Requirements:

  • High school diploma or equivalent with previous experience in customer service or related field.
  • Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
  • Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.

Why DH Pace?

DH Pace Company is a distribution, construction, and service organization offering a complete range of door and door-related products and commercial security solutions. We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Benefits:

  • Medical, dental, and vision options: Available on the 1st day of the month following your start date.
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year.
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
  • Floating Holidays: Up to 2 floating holidays per year.
  • Competitive compensation: Including annual performance evaluations.
  • 401k retirement plan: Including an employer match.
  • Company paid: Life insurance, short-term disability, & long-term disability and more.


  • Olathe, Kansas, United States DH Pace Full time

    Customer Support RepresentativeAt DH Pace Company, we are seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.Key Responsibilities:Respond promptly and...


  • Olathe, Kansas, United States U-Haul Full time

    Customer Service Representative Job DescriptionThe Customer Service Representative will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys. This role involves inspecting and maintaining equipment, assisting customers, and using up-to-date technology to dispatch and return equipment. As a Customer...


  • Olathe, Kansas, United States Husqvarna Group Full time

    This role involves providing exceptional customer service by handling direct phone calls from customers and sales representatives regarding products and orders. The successful candidate will be responsible for documenting key information from each interaction and ensuring seamless communication between departments. This position is critical for representing...


  • Olathe, Kansas, United States Jarbo Full time

    Customer Support SpecialistAt Jarbo, we're seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our Customer Service department, you will play a vital role in delivering exceptional service to our customers.Responsibilities:Triage incoming calls from customers, understanding their needs and scheduling...


  • Olathe, Kansas, United States FedEx Full time

    Customer Service Representative at FedExAs a valued member of our retail team, you will be responsible for providing exceptional customer service and support to our customers. Your key responsibilities will include:* Assisting customers with their inquiries and resolving any issues that may arise* Maintaining a clean and organized store environment*...


  • Olathe, Kansas, United States ArcBest Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at ABF Freight, an ArcBest company. As a key member of our service center team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAssist with various clerical, administrative, and...


  • Olathe, Kansas, United States Olathe Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at the Olathe Community Center. As a Customer Service Representative, you will be responsible for providing exceptional customer service to the public, handling routine questions, and resolving customer issues. This is a part-time opportunity, working up to 19 hours a...


  • Olathe, Kansas, United States U-Haul Full time

    Customer Service Representative Job DescriptionAre you looking for a career that involves helping others and providing exceptional customer service? U-Haul is seeking a Customer Service Representative to join our team!Key Responsibilities:Assist customers with U-Haul products and services.Use U-Scan technology to manage rentals and inventory.Move and hook up...


  • Olathe, Kansas, United States State Farm Insurance Full time

    State Farm Insurance **Job Summary** We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our policyholders, ensuring their needs are met, and resolving any issues that may arise. **Key...


  • Olathe, Kansas, United States Kaleb Hale - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeAt Kaleb Hale - State Farm Agent, we're seeking a highly skilled Customer Relations Representative to join our team. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth.Key Responsibilities:Manage customer inquiries and resolve issues in...


  • Olathe, Kansas, United States TEKsystems Full time

    Ahead of the curve, TEKsystems is seeking a skilled Customer Service Representative to join our team in Olathe, KS.Job Summary:As a Customer Service Representative, you will be responsible for handling work ticket orders for our national accounts, including Lowes, Amazon, Target, and Walmart.Key Responsibilities:Qualifying and verifying customer...


  • Olathe, Kansas, United States The Pinnacle Group Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at The Pinnacle Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and ensuring that our clients are satisfied with our services.The...


  • Olathe, Kansas, United States James Battin Farmers Insurance Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at James Battin Farmers Insurance. As a key member of our customer support team, you will play a pivotal role in helping our clients understand their insurance coverage.This is an excellent opportunity for individuals who are passionate about delivering exceptional...


  • Olathe, Kansas, United States JARBO Full time

    Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team at JARBO. As a key member of our Customer Service department, you will be responsible for providing exceptional customer service, handling incoming service calls, creating tickets, and triaging repairs.This is a great opportunity for individuals looking to start their career...


  • Olathe, Kansas, United States Safari Belting Full time

    Inside Sales RepresentativeWe are seeking a highly motivated and organized Inside Sales Representative to join our team at Safari Belting. In this role, you will be responsible for processing quotes and orders, addressing customer inquiries, and building sales opportunities.Key Responsibilities:Accurately create quotes and process ordersFollow up on open...


  • Olathe, Kansas, United States Hy-Vee, Inc. Full time

    Job Title: Customer ServiceDepartment: GroceryFLSA: Non-ExemptJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Hy-Vee, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, processing mail and Western Union orders,...


  • Olathe, Kansas, United States Culligan Midwest Full time

    Job OpportunityCulligan Midwest is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for handling a high volume of inbound calls, providing exceptional customer service, and performing administrative duties.Key Responsibilities:Handle customer inquiries and resolve...


  • Olathe, Kansas, United States KMG Hotels Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at the Courtyard by Marriott Kansas City Olathe. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming greetings to...


  • Olathe, Kansas, United States Jason's Deli Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Jason's Deli. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer orders and payments, and maintaining a clean and safe work environment.Key...


  • Olathe, Kansas, United States Comcast Full time

    Key Responsibilities:We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Experience Representative. In this role, you will be responsible for assisting and consulting with customers on our products and services, utilizing your knowledge, skills, and technology to achieve a world-class sales and service...