Front Desk Assistant

6 days ago


Des Moines, Iowa, United States Staybridge Suites Full time
Job Summary

As a Night Audit and Front Desk Coordinator with Staybridge Suites, you will play a critical role in ensuring the smooth operation of our front desk during night shifts. Your primary responsibilities will include managing reservations, addressing guest inquiries, and facilitating efficient check-in and check-out processes.

Estimated Salary: $14-$18 per hour (dependent on location)

About the Position:

  • Deliver exceptional customer service to guests, responding to their needs and resolving any issues in a timely manner
  • Manage reservations and maintain accurate records to ensure seamless guest experiences
  • Collaborate with colleagues to achieve common goals and promote a positive work environment
  • Maintain high standards of cleanliness and organization at the front desk
  • Communicate effectively with guests and colleagues, both verbally and in writing

Requirements:

  • High School Diploma or equivalent
  • Previous customer service experience preferred
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills
  • Flexible availability, including nights and weekends

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