Operations Development Associate

3 days ago


Des Moines, Iowa, United States Planet Fitness - PF Baseline Fitness Full time

The Operations Development Associate role at Planet Fitness - PF Baseline Fitness is an exciting opportunity for a customer-focused individual to develop their skills in gym operations management. This position plays a vital role in ensuring a positive member experience and driving business success.

Key Responsibilities
  • Assist in Member Service Oversight: Collaborate with staff to provide exceptional customer service, addressing member inquiries, and resolving issues efficiently.
  • Front Desk Support: Provide backup support to the front desk team, handling tasks such as membership sales, guest passes, and facility tours.
  • Gym Tours and Member Engagement: Greet potential members, provide thorough gym tours, and facilitate a smooth onboarding process to ensure members feel welcome and engaged.
  • Issue Resolution and Communication: Assist in resolving member service issues, respond to concerns, and communicate effectively with members, staff, and management.
Requirements and Qualifications

To succeed in this role, you should possess excellent communication, organizational, and leadership skills. A strong ability to multitask, work in a fast-paced environment, and demonstrate empathy towards customers is essential.

  • Customer Service Skills: Deliver outstanding customer experiences, responding to member needs and exceeding expectations.
  • Communication and Leadership: Effectively communicate with members, staff, and management, demonstrating leadership skills in a team environment.
  • Basic Computer Proficiency: Familiarity with computer systems and software used in gym operations.
Physical Demands
  • Standing and Walking: Stand and walk for at least 75% of the shift, maintaining a high level of energy and mobility.
  • Talking and Communication: Engage in frequent conversations with members, staff, and management, using clear and concise communication.
  • Lifting and Moving: Occasionally lift up to 50 pounds, less than 30% of the time, to assist with gym operations and maintenance.
Benefits and Advancement Opportunities

As an Operations Development Associate, you will have opportunities to develop your skills and advance within our organization. Our Employee Recognition Program rewards outstanding performance, and our Purple Path program provides a clear path for career advancement, leading to roles such as Club Manager. Join us at Planet Fitness - PF Baseline Fitness and take the first step towards a fulfilling career in gym operations management.



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