Hotel Front Desk Receptionist IA

5 days ago


Des Moines, Iowa, United States TMC Transportation Full time
Front Desk Clerk Job Description

TMC Transportation is the nation's largest employee-owned open deck transportation company. Founded in 1972 and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the contiguous United States.

We are seeking a skilled and customer-focused Front Desk Clerk to join our team at our Baymont Inn and Suites Hotel in Des Moines, Iowa. As a Front Desk Clerk, you will be responsible for delivering exceptional guest service and ensuring a seamless stay experience for our guests.

Key Responsibilities:
  • Check-in/Check-out Process: Efficiently process guest arrivals and departures using computer systems, handling room assignments, payments, and key card distributions.
  • Reservations and Communication: Take and manage guest reservations by phone or in person, responding promptly to inquiries and resolving any issues that may arise.
  • Switchboard Operations: Operate the hotel switchboard to transfer guest calls, record wake-up calls, and provide general information about the hotel and its amenities.
  • Cash Handling and Accounting: Balance the cash drawer and shift deposit accurately, maintaining a secure and organized environment.
  • Gift Shop Management: Oversee the gift shop, processing transactions, restocking merchandise, and maintaining a clean and welcoming atmosphere.
  • File Maintenance and Administrative Tasks: Organize files, complete paperwork, and perform other administrative duties as assigned.
  • Safety and Security: Respond to safety and security incidents during your shift, utilizing proper procedures to ensure guest well-being and hotel security.
Requirements and Qualifications:
  • High School Diploma or Equivalent: Required.
  • Excellent Communication Skills: Ability to interact with guests, colleagues, and management effectively, both verbally and written.
  • Basic Computer Skills: Proficiency in computer systems, including property management software, email, and other relevant tools.
  • Time Management and Organization: Demonstrated ability to multitask, prioritize tasks, and maintain a high level of productivity.
Salary and Benefits:

The estimated salary for this position is $35,000 - $45,000 per year, depending on experience. Additionally, you will receive a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off.



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