Hotel Accommodation Specialist

4 days ago


Des Moines, Iowa, United States Nuvision Hospitality Management Inc Full time

About the Job:

Nuvision Hospitality Management Inc is seeking a Hospitality Guest Services Coordinator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing room assignments, and maintaining accurate records of guest stays.

Key Responsibilities:

  • Provide exceptional customer service, responding promptly to guest needs and requests, and addressing any complaints or concerns that arise
  • Register and assign rooms to guests in a timely and efficient manner
  • Confirm phone and online reservations and communicate any changes or updates to guests
  • Maintain accurate records of occupied rooms and guests, including check-in and check-out times, room assignments, and any issues or concerns that arise
  • Communicate pertinent guest information to designated departments, ensuring seamless communication and cooperation throughout the hotel

About Our Company:

Nuvision Hospitality Management Inc is a limited service Interior Corridor Motel 6 with multiple properties in the area. We offer a dynamic and supportive work environment, with opportunities for growth and development in customer service and front desk operations.

Requirements:

  • A minimum of 1 year of experience in customer service, front desk service, or a related field
  • Ability to build rapport with guests and provide exceptional customer service at all times
  • Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively
  • Excellent written and verbal communication skills, with the ability to communicate clearly and concisely in a fast-paced environment

Estimated Salary:$50,000 - $70,000 per year, depending on experience and qualifications.



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