Front Desk Team Lead

3 days ago


West Des Moines, Iowa, United States School of Rock Full time
Job Title: Front Desk Team Lead

School of Rock is seeking a highly organized and customer-focused Front Desk Team Lead to join our team.

About the Role

This critical position requires exceptional leadership and communication skills, as well as the ability to multitask and prioritize tasks effectively.

Key Responsibilities:
  • Lead the front desk team, providing guidance and support to ensure seamless operations
  • Develop and implement effective scheduling processes to meet the needs of our students and staff
  • Collaborate with the General Manager to develop and implement new programs and initiatives
  • Provide exceptional customer service, responding to phone inquiries and engaging with students and parents
Requirements and Qualifications:
  • 3+ years of experience in a related field, such as front desk, reception, or customer service
  • Excellent leadership and communication skills, with the ability to motivate and inspire team members
  • Strong organizational and time management skills, with attention to detail
  • Prior experience working with young people or in the music industry is an asset
Compensation and Benefits:

The estimated salary for this role is $55,000 - $65,000 per year, depending on experience.

We offer a comprehensive benefits package, including employee discounts, opportunities for advancement, and training & development programs.


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