Front Desk Manager

3 weeks ago


Des Moines, Iowa, United States Nuvision Hospitality Management Inc Full time

Job Title: Front Desk Manager

About the Job:

We are seeking a highly skilled and organized individual to join our team as a Front Desk Manager. In this role, you will be responsible for registering and assigning rooms to guests, confirming phone and online reservations, responding to guest needs and requests, collecting payment from departing guests, and maintaining accurate records of occupied rooms and guests.

About Us:

Nuvision Hospitality Management Inc is a limited service Interior Corridor Motel 6 with multiple properties in the area. This provides an excellent opportunity for candidates to work at various locations and develop their skills in customer service and front desk operations.

Responsibilities:

  • Register and assign rooms to guests in a timely and efficient manner
  • Confirm phone and online reservations and communicate any changes or updates to guests
  • Respond promptly to guest needs, requests, and complaints, providing exceptional customer service at all times
  • Collect payment from departing guests and maintain accurate records of transactions
  • Keep detailed records of occupied rooms and guests, including check-in and check-out times, room assignments, and any issues or concerns that arise
  • Communicate pertinent guest information to designated departments, ensuring seamless communication and cooperation throughout the hotel

Requirements:

  • A minimum of 1 year of experience in customer service, front desk service, or a related field
  • Ability to build rapport with guests and provide exceptional customer service at all times
  • Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively
  • Excellent written and verbal communication skills, with the ability to communicate clearly and concisely in a fast-paced environment

Estimated Salary:$40,000 - $60,000 per year, depending on experience and qualifications.


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