SailPoint Support Technical Lead

4 weeks ago


Stamford, Connecticut, United States Cognizant North America Full time
Job Summary

We are seeking a highly skilled Technical Lead for our SailPoint Support team. As a key member of our team, you will be responsible for resolving complex technical issues and providing timely solutions to our end-users.

Key Responsibilities
  • Resolve L2 and L3 tickets routed to the Support team from L1/help desk/Email/Teams Channel and provide timely solutions to end-users.
  • Monitor and analyze logs for any errors and debug and troubleshoot issues related to SailPoint IdentityIQ/IAM tools.
  • Perform Root Cause Analysis (RCA) for major incidents and escalate them to the Incident and/or Problem Manager, as required.
  • Ensure all IAM services are up and running and proactively monitor SailPoint IIQ services/IAM Services.
  • Deploy onboarding of applications into the IAM Prod platform.
  • Effectively analyze and fix the SailPoint vulnerabilities on a periodic basis.
Benefits

Cognizant offers a comprehensive benefits package, including medical/dental/vision/life insurance, paid holidays plus paid time off, 401(k) plan and contributions, long-term/short-term disability, paid parental leave, and employee stock purchase plan.

Disclaimer

Cognizant reserves the right to modify the salary, other compensation, and benefits information at any time, subject to applicable law.



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