SailPoint Support Technical Lead
4 weeks ago
We are seeking a highly skilled Technical Lead for our SailPoint Support team. As a key member of our team, you will be responsible for resolving complex technical issues and providing timely solutions to our end-users.
Key Responsibilities- Resolve L2 and L3 tickets routed to the Support team from L1/help desk/Email/Teams Channel and provide timely solutions to end-users.
- Monitor and analyze logs for any errors and debug and troubleshoot issues related to SailPoint IdentityIQ/IAM tools.
- Perform Root Cause Analysis (RCA) for major incidents and escalate them to the Incident and/or Problem Manager, as required.
- Ensure all IAM services are up and running and proactively monitor SailPoint IIQ services/IAM Services.
- Deploy onboarding of applications into the IAM Prod platform.
- Effectively analyze and fix the SailPoint vulnerabilities on a periodic basis.
Cognizant offers a comprehensive benefits package, including medical/dental/vision/life insurance, paid holidays plus paid time off, 401(k) plan and contributions, long-term/short-term disability, paid parental leave, and employee stock purchase plan.
DisclaimerCognizant reserves the right to modify the salary, other compensation, and benefits information at any time, subject to applicable law.
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