Hospitality Ambassador

4 weeks ago


Palm Springs, California, United States Margaritaville Resort Palm Springs Full time

Property Description:

Margaritaville Resort Palm Springs is a vibrant and fun-loving hospitality destination located in the iconic Palm Springs, California. Our resort brings the laid-back Margaritaville lifestyle to life, offering a unique and unforgettable experience for our guests. As a team member, you will have the chance to work in a dynamic and energetic environment, providing exceptional service and creating memorable moments for our guests.

Overview:

We are seeking a passionate and outgoing individual who loves to create memorable experiences for guests. As a Guest Services Ambassador, you will be the friendly face that welcomes and assists our guests throughout their stay. We are looking for a dynamic and customer-focused individual who is ready to go above and beyond to ensure our guests have an exceptional stay.

Responsibilities:

  • Coordinates concierge type services for the guests and sets positive tone for arrival experience
  • Provide exceptional customer service and create a warm and welcoming atmosphere for guests
  • Assist guests with inquiries, requests, and provide recommendations for local attractions and dining options
  • Coordinate and handle guest transportation and luggage services
  • Anticipate guest needs and personalize their stay to exceed their expectations
  • Respond to guest complaints or issues promptly and professionally, ensuring guest satisfaction
  • Assist with concierge services such as booking reservations, arranging tours, and organizing special requests
  • Collaborate with other departments to ensure a seamless guest experience

Qualifications:

  • Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences
  • Prefer 1+ year customer service experience in hotels
  • Familiarity with local area and attractions
  • Ability to anticipate guest needs, good problem solving skills, judgment and reasoning
  • Ability to communicate effectively with the public and other Team Members
  • Strong computer skills
  • Present confident and professional appearance

Benefits:

Margaritaville Resort Palm Springs offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Some of the benefits include multiple tiers of medical coverage, dental and vision coverage, 24/7 teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and 401K match.

Working at Margaritaville Resort Palm Springs:

Working at Margaritaville Resort Palm Springs is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.



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