Hospitality Ambassador
4 weeks ago
Property Description:
Margaritaville Resort Palm Springs is a vibrant and fun-loving hospitality destination located in the iconic Palm Springs, California. Our resort brings the laid-back Margaritaville lifestyle to life, offering a unique and unforgettable experience for our guests. As a team member, you will have the chance to work in a dynamic and energetic environment, providing exceptional service and creating memorable moments for our guests.
Overview:
We are seeking a passionate and outgoing individual who loves to create memorable experiences for guests. As a Guest Services Ambassador, you will be the friendly face that welcomes and assists our guests throughout their stay. We are looking for a dynamic and customer-focused individual who is ready to go above and beyond to ensure our guests have an exceptional stay.
Responsibilities:
- Coordinates concierge type services for the guests and sets positive tone for arrival experience
- Provide exceptional customer service and create a warm and welcoming atmosphere for guests
- Assist guests with inquiries, requests, and provide recommendations for local attractions and dining options
- Coordinate and handle guest transportation and luggage services
- Anticipate guest needs and personalize their stay to exceed their expectations
- Respond to guest complaints or issues promptly and professionally, ensuring guest satisfaction
- Assist with concierge services such as booking reservations, arranging tours, and organizing special requests
- Collaborate with other departments to ensure a seamless guest experience
Qualifications:
- Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences
- Prefer 1+ year customer service experience in hotels
- Familiarity with local area and attractions
- Ability to anticipate guest needs, good problem solving skills, judgment and reasoning
- Ability to communicate effectively with the public and other Team Members
- Strong computer skills
- Present confident and professional appearance
Benefits:
Margaritaville Resort Palm Springs offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Some of the benefits include multiple tiers of medical coverage, dental and vision coverage, 24/7 teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and 401K match.
Working at Margaritaville Resort Palm Springs:
Working at Margaritaville Resort Palm Springs is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
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