Spa and Wellness Ambassador

1 day ago

West Palm Beach, Florida, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we're committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you're just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Job Summary

The Spa & Wellness Concierge is responsible for providing a seamless guest experience by assisting with spa service bookings, answering inquiries, and offering personalized recommendations. In addition to managing front desk duties, the Concierge will also be trained in and perform Spa and Fitness Attendant responsibilities as needed.

Key Responsibilities

  1. Guest Engagement: Welcome guests and guide them through the spa experience, including check-ins, locker setup, and service recommendations, ensuring a personalized and memorable visit.
  2. Scheduling: Manage all spa and fitness appointments, cancellations, and modifications, utilizing booking software to ensure an efficient schedule.
  3. Sales and Promotion: Actively promote spa treatments, retail products, and special promotions, contributing to increased sales and guest satisfaction.
  4. Facility Management: Maintain cleanliness and organization of the front desk, guest lounge, locker rooms, and fitness center.
  5. Spa and Fitness Attendant Duties: Learn and perform Spa and Fitness Attendant responsibilities, including setting up treatment rooms, assisting guests in the fitness center, replenishing supplies, and maintaining the overall cleanliness of the spa and fitness areas.
  6. Administrative Duties: Process payments, manage POS systems, and maintain accurate guest records, ensuring smooth day-to-day operations.
  7. Customer Service: Respond promptly to guest inquiries, resolve issues, and provide expert recommendations for spa and fitness services and products.
  8. Team Collaboration: Work closely with spa therapists, fitness staff, and management to ensure the spa and fitness operations run smoothly.
  9. Event Support: Assist with spa events and promotional activities, including social media content creation and marketing emails.
  10. Flexible Scheduling: Support the spa and fitness center's operational needs by working shifts that include evenings, weekends, and holidays.
Requirements

  • QUALIFICATIONS: Minimum of one year of guest service experience, preferably in a luxury spa, wellness, or hospitality setting.
  • High school diploma or equivalent required.
  • Strong communication and interpersonal skills.
  • Knowledge of spa services, wellness trends, and fitness operations preferred.
  • Ability to learn and perform Spa and Fitness Attendant duties.
  • Familiarity with spa booking software Book4time and POS systems preferred.

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