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Laboratory Support Specialist

2 months ago

Salem, Massachusetts, United States Salem Hospital, Inc. Full time


Under the supervision of the MLA Coordinator, the designated Operations Coordinator, and the Support Services Manager, Laboratory Support Specialists provide a range of essential services to the laboratory.

The specific responsibilities may vary depending on the assigned area during each shift. Below are the outlined duties for the workstations that a Laboratory Support Specialist may be assigned to.

Key Responsibilities:
Laboratory Procedures and Protocols

  • Adhere to established departmental policies and procedures, objectives, safety, environmental, and infection control standards.
  • Process various specimens in accordance with established protocols.
  • Conduct data entry into both hospital and laboratory information systems.
  • Oversee the pneumatic tube system and ensure the timely processing of all specimens received through it.
  • Handle add-on requests from client offices and nursing units.
  • Monitor requests for laboratory testing that have not been processed through the laboratory information system.
  • Ensure all outstanding orders are accounted for and that any missing specimens are located.
  • Document the receipt of specimens in the laboratory information system.
  • Print and fax patient reports as requested.
  • Perform quality assurance checks on outpatient requisitions to verify the accuracy of data entry.
  • Sort and file requisitions in the appropriate location according to established protocols.
  • Retrieve all outpatient requisitions that require follow-up with physician offices in the morning.
  • Maintain a clean, organized, and well-stocked work area.
  • Rotate into weekend and holiday shifts as assigned to ensure consistent quality of laboratory services.
  • Communicate effectively with medical, nursing, and office personnel regarding laboratory results and protocols.
  • Provide backup support for all areas of responsibility for a Laboratory Support Specialist, regardless of individual assignment.
  • Perform other related duties as required or as responsibilities dictate.

Personal and Professional Development:

  • Exhibit the role of a laboratory support specialist in a professional manner.
  • Assume accountability for responsibilities and extend support when unusual needs arise.
  • Report for work punctually and provide adequate notice of absenteeism or tardiness.
  • Proactively undertake additional tasks upon completion of assigned duties.
  • Accept constructive feedback regarding performance and strive for improvement.
  • Adhere to policies regarding meals, breaks, dress code, and parking.
  • Demonstrate courtesy and respect towards patients, families, physicians, clients, and colleagues.

Competency Maintenance:

  • Participate regularly in service education programs.
  • Demonstrate understanding of Fire and Disaster Plans, Infection Control, trauma Alert Protocol, and handling of critical patients.
  • Exhibit proficient laboratory skills through annual competency assessments.
  • Be motivated and self-directed.
  • Carry out responsibilities promptly and independently.
  • Seek additional learning opportunities.
  • Contribute to organizational goals.
  • Utilize concepts of preventive maintenance and proper use of laboratory equipment.
  • Be flexible and open to change.
  • Engage in quality improvement initiatives.
  • Exhibit excellent customer service skills to enhance customer satisfaction.
Qualifications:

Requires intense attention to detail and the ability to manage multiple processes simultaneously. Must be capable of interacting with a diverse range of personalities. Basic computer skills can be acquired through on-the-job training.

Preferred:
High school diploma or GED is preferred.

EEO Statement:

Salem Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.